Care Certificate
Course Content
- Introduction to the Care Certificate Course
- Standard 1 - Understand Your Role
- Standard 2 - Your Personal Development
- Your Personal Development Standard Introduction
- Your personal development in working in the care sector
- Developing your knowledge, skills and understanding
- Learning and development
- Importance of Feedback
- Supervision, appraisal and objectives
- The Care Certificate and continuing your Learning
- The Use Of Digital Skills
- Standard 3 - Duty of Care
- Introduction to the Duty of Care Standard
- Addressing dilemmas within your duty of care
- Duty of care
- Recognising and handling comments, complaints and incidents
- Managing conflict and difficult situations
- How to deal with comments and complaints
- Supporting independence
- Incidents, Errors and Near Misses
- What is Duty of Candour?
- Why is Duty of Candour Important?
- Standard 4 - Equality, Diversity, Inclusion and Human Rights
- Introduction to the standard on Equality and Diversity
- About equality and diversity
- The purpose of the Equality Act 2010
- Types of discrimination
- Protected characteristics
- Explaining equal opportunities
- Diversity
- Inclusion
- Prejudice
- Diversity and discrimination
- What to do if you suffer from discrimination
- The Code of Conduct
- Reducing the Likelihood of Discrimination in Care
- Information, advice and support
- Standard 5 - Working in a Person Centred Way
- Introduction to working in a person-centred way
- Working in partnership with others
- Record keeping in care
- The Care Plan
- The importance of finding out the history, preferences, wishes and needs of the individual
- Minimising environmental factors that may cause discomfort or distress
- Person centred values in practice
- Supporting individuals to minimise pain or discomfort
- Communication and Person Centred Care
- Working to promote person centred values
- Supporting individuals to plan for their future wellbeing and fulfilment, including end-of-life care
- Encouraging Person Centred Care
- Mental health conditions
- MCA Assessment Criteria
- How Mental Capacity is Assessed
- What is mental capacity
- Importance of significant relationships when working in a person-centred way
- Standard 6 - Communication
- Introduction to the Communication Standard
- Effective communication in the work setting
- Language and other needs in communication
- Verbal and non-verbal communication skills
- Communication
- Identifying A Complaint
- Dealing with aggression
- Defusing potentially dangerous situations
- Recognising danger signs
- Confidentiality in Care
- How Behaviour may be Communication
- Assistive technologies and digital communications
- Standard 7 - Privacy and Dignity
- Standard 8 - Fluids and Nutrition
- Introduction to the Fluids and Nutrition Standard
- Food Safety for High-Risk Groups
- Cross-contamination direct and indirect
- Preventing cross-contamination
- Understanding and Addressing Malnutrition in Care
- Food, Nutrition and a Balanced Diet
- Hydration In the Elderly
- Hydration In the Elderly
- Fluids and Hydration
- Meeting the Nutritional Needs of Older Adults
- Understanding Malnutrition: Undernutrition and Overnutrition
- Diets for people with dementia
- Standard 9 - Awareness of Mental Health and Dementia
- Introduction to the Awareness of mental health and dementia standard
- What is Dementia?
- Classifications of Dementia
- Early diagnosis of Dementia and reporting
- Understanding the Risk Factors for Dementia
- Helping people with Dementia
- Practical Tips for Supporting a Person with Dementia
- Looking After Yourself When Caring for Someone with Dementia
- Diet, meals and Dementia
- A Healthy Body
- Communication and Dementia
- The safeguarding vulnerable groups act 2006
- The Human Rights Act 1998
- Discriminatory Abuse and the Equality Act
- Where to get help
- Mental Health definition and terminology
- Types of mental ill health
- Early signs and symptoms of mental ill health
- Who can be affected and what are the common triggers
- Offering support
- Supporting someone back to work
- How important is confidentiality
- What is signposting
- Signposting examples
- Standard 10 - Safeguarding Adults
- Adult Safeguarding Standard Introduction
- What is SOVA?
- CQC or Care Quality Commission
- Protection from Harassment Act 1997
- The Sexual Offences Act 2003
- The Mental Capacity Act 2005
- The Mental Capacity Act and Deprivation of Liberty Safeguards principles
- Facts And Information About Abuse
- Who Is A Vulnerable Adult?
- Vulnerable adults and the risk of harm
- Abuse and its Indicators
- Physical Abuse
- Psychological Abuse
- Sexual Abuse
- Financial Abuse
- Neglect Self Neglect and The Act Of Omission
- Organisational abuse and Discriminatory Abuse
- Consent
- Disclosure
- The importance of individualised person-centred care to ensure an individuals safety
- Responding to suspected or disclosed abuse
- Managing risk and Multi-agency safeguarding of adults
- Reporting abuse
- Whistleblowing
- How to Whistleblow
- Serious case reviews and sources of advice and information
- Restrictive Practice
- Unconscious Bias
- Standard 11 - Safeguarding Children
- Child Protection standard introduction
- Legislation relating to Safeguarding Children
- The Acts and Safeguarding Children
- Serious Organised Crime and police Act 2005
- What is Child Abuse?
- Emotional abuse
- Physical abuse
- Sexual abuse
- Other types of child abuse
- Every Child Matters
- The rights of a child
- Neglect and the act of omission
- Radicalisation
- Working with others
- Key supporting information
- What children want from Professionals
- Protecting yourself against allegations
- Reporting child abuse
- Scottish Legislation in Care
- The Key Role of KCSIE in Child Protection in the UK
- Standard 12 - Basic Life Support
- Introduction to Basic Life Support standard
- Fears of First Aid
- Asking permission and consent to help
- Calling the Emergency Services
- Chain of Survival
- DR ABC and the ABCD'S
- Initial Assessment and Recovery Position
- Using gloves
- Adult CPR Introduction
- Adult CPR
- CPR Hand Over
- Compressions Only CPR
- Child CPR
- Child CPR Breakdown
- Infant CPR
- Drowning
- AED Introduction
- Types of AED Units
- Adult Choking
- Choking in children
- Infant Choking
- Standard 13 - Health and Safety
- Introduction to the Health and Safety standard
- Health and safety tasks that should only be carried out after special training
- Importance of Health and Safety
- What causes accidents?
- When an Accident Happens
- Responding to Accidents and Sudden Illness
- Health and Safety Law
- Manual handling Employee and Employer responsibility
- Workplace and personal Safety
- The Accident Triangle
- Why prevention is important and what can be done
- The 5 stages of the Risk Assessment
- What is a hazard
- Personal protective equipment (PPE)
- Working safely and securely
- Hazardous substances in your workplace
- COSHH Regulations
- Employee Duties Under COSHH
- The Fire Triangle
- Calling the Fire Service
- Evacuating in an Emergency
- Care Home Evacuation
- Good Housekeeping
- Electrical Hazards
- Managing stress
- Medication and healthcare activities and tasks
- Why Manual Handling is Important
- Manual Handling Operations Regulations 1992
- How and Why We Lift Correctly
- Before we start moving and assisting people
- LOLER and PUWER Regulations
- Other Relevant Acts
- Ability Test
- Assisted standing from a bed or seat
- Assisted Sit to Stand
- Fall Prevention
- Assisting Fallen Person
- Walking Frames
- Wheelchairs
- Awareness in the workplace
- Wellbeing and resilience
- Wellness action plan
- Standard 14 - Handling Information
- Handling information standard Introduction
- Handling information in health and social care
- GDPR Compliance
- Data Subject and Personal Data under GDPR
- The Information Commissioner's Office
- The Freedom of Information Act 2000
- Who holds personal information
- Public authorities and Freedom Of Information
- Record Keeping, Management and Responsibilities
- Reporting concerns
- Privacy Principles under GDPR
- Does GDPR apply to me
- The right to be informed
- Lawful, Fairness and Transparency
- Purpose limitation
- Data minimisation
- Data accuracy
- Storage limitation
- Data Security
- Accountability
- Standard 15 - Infection Prevention and Control
- Introduction to Infection Control
- What are Blood Borne Pathogens?
- Infection Control Legislation
- Who is at risk?
- Types of Infections
- Skin Diseases
- The Chain of infection
- First Aid and Infection Control
- Contaminated objects
- Contaminated Linen
- Cross Infection
- How to Reduce Your Risk
- Surface Cleaning
- Hazardous products and sharps disposal
- Hand hygiene policy
- Using gloves
- Hand Washing
- Disposable Aprons
- Waterless hand gels
- Protecting Vulnerable People
- Standard 16 - Awareness of Learning Disability and Autism
- Facts about disabilities
- Definition of Disabilities
- Legislation
- Invisible Disability
- Visual Impairment
- Hearing Impairment
- Learning disabilities
- Physical Disability
- Speech or language Impairment/disorders
- ADHD (attention deficit hyperactivity disorder)
- Disability Awareness overview
- The Social Model of Disability
- Learning Disabilities
- What is Autism
- History of autism
- Is Autism is a disability?
- Facts about Autism
- Autism studies
- Autism - explaining the condition
- What causes Autism
- Diagnosing autism
- Treating autism
- Triad of Impairment
- Sensory Sensitivities and sensory processing
- Common autistic behaviours
- Behaviour that challenges
- Routines
- The stigma of Autism
- Summary and what's next
Your personal development in working in the care sector
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Your employer or supervisor will discuss and explain the duties and responsibilities that are part of your job role. There are over a million care workers in England and they all need the same wide range of basic knowledge and skills. Many individuals chose to work in care because they find it a rewarding career, where they feel that they can make a difference. It is important to be flexible in your attitudes and beliefs, in a new job you may find that some things are approached or carried out differently, this does not mean that they are wrong in your new employment or that they were carried out incorrectly in your last job. Learn from others and ensure you learn as much as you can about the working environment, remember every workplace is different. Whether you have worked in care for a long time or only recently started it is important to take time to reflect on how you practice in your role. This can be done under supervision and by taking time to step back from your daily tasks and to consider how they have been carried out, how they could be carried out more effectively and in doing so recognising how you are developing. This is known as reflective practice. It is important to document your development so that you can look back on how you have developed and what worked or needs improvement. Reflective practice is used in many industries and is standard in many training courses. With the support of your colleagues, manager, or supervisor, you can make use of formal supervision to make a plan for your personal development. Thinking about your role, especially as new situations arise, discussing situations with your supervisor or more experienced colleagues, will help you to develop and provide better support to the people you care for. Reflective practice is defined as ‘the capacity to reflect on action so as to engage in a process of continuous learning’. There are certain basic skills that care and support workers need. These are: literacy, numeracy, ICT and communication skills. Many adults have problems with literacy and numeracy. If you are one of them, remember that you are not alone and there are many sources of help. We have put some links on the download area of this course if you need help. You will need support for your personal development. Supervision is one way of getting this, as is discussion with other experienced colleagues. Your personal development plan should show what you need to learn and how this is to be done. It needs to be reviewed frequently, both by yourself and with your supervisor. It is important that you think about the learning activities you are involved in. Your organisation is likely to have a system for recording your learning. This enables inspectors to see that employees are meeting the right standards. It is also important for you to keep a record of what you have done so that you know what other areas you need to cover and when you need training to refresh your knowledge and skills. Learning can be achieved in many ways, reading, going on courses, e-learning, reflecting and talking to colleagues. Learning and reflection is all documented as proof of your training. There are many training logs available from different organisations or your employer may have their own.
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Your Personal Development Standard Introduction
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Developing your knowledge, skills and understanding
Understanding Your Role in Care Work
As a care worker in England, you are part of a significant and impactful profession. With over a million care workers across the country, it's essential to grasp the fundamental knowledge and skills required in this field.
Key Responsibilities and Duties
Your employer or supervisor will outline your specific job responsibilities. It's crucial to understand that each workplace may have different approaches, and being open to these variations is key to your success.
The Importance of Flexibility
Adapting to different methods and perspectives in new job roles is essential. Flexibility in attitudes and beliefs helps in assimilating into new work environments and learning from others.
Reflective Practice in Care
Reflective practice is a critical aspect of care work. It involves taking time to review your actions and considering ways to enhance your performance. This process aids in personal and professional development.
Documenting Your Development
Maintaining records of your growth and areas for improvement is beneficial for ongoing learning and development.
Support and Development
Engaging in discussions with supervisors and experienced colleagues is invaluable for your personal development. Utilizing formal supervision sessions helps in crafting a personal development plan that aligns with your career goals.
Essential Skills for Care Workers
Basic skills such as literacy, numeracy, ICT, and communication are crucial in care work. If you're struggling in these areas, remember, support is available, and you're not alone.
Personal Development Plan
Your personal development plan should be regularly reviewed and updated to reflect your learning needs and progress.
Recording and Reflecting on Learning
Keeping a detailed record of your learning experiences is important for meeting industry standards and identifying future training needs.
Diverse Learning Opportunities
Learning can be through various methods, including reading, courses, e-learning, and discussions with colleagues. All these contribute to your growth and are documented as evidence of your training.
Remember, every step you take in your development not only enhances your skills but also significantly contributes to the quality of care you provide.
- Standard 2.1 - Learning Outcome 2.1a
- Standard 2.1 - Learning Outcome 2.1b
- Standard 2.1 - Learning Outcome 2.1c
- Standard 2.2 - Learning Outcome 2.2a
- Standard 2.2 - Learning Outcome 2.2b