Care Certificate

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Course Content

Reporting concerns

Video 218 of 250
1 min 57 sec
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Handling Concerns About Information Recording, Storing, and Sharing

Identifying Concerns

There may arise occasions when you become concerned about the recording, storing, or sharing of information. These concerns can relate to:

  • Confidentiality: Instances of sensitive information being mishandled, such as files left unattended or missing office keys.
  • Risks to Individual Wellbeing: Disclosure of information regarding risks to an individual's wellbeing.

Reporting Procedure

Your manager should be your initial point of contact when addressing these concerns. It's imperative to inform them promptly about any breaches of confidentiality so that appropriate action can be taken. For example:

  • If sensitive files are left unattended, the responsible worker must be addressed, staff must be reminded of the agreed protocols, affected individuals should be informed, and steps taken to mitigate any potential damage.
  • If an office key goes missing, locks may need to be changed to ensure security.

Health and social care workers also have a duty to report unsafe or incompetent practices to the relevant regulatory body, such as the CQC. If your concerns are not addressed by your manager, you are obligated to utilize the whistleblowing procedure to make a formal report.

If concerns involve an individual's information, their consent may be necessary before making a complaint.

Documenting Concerns

It's advisable to maintain a written record whenever significant concerns arise regarding information handling. Document your concerns, specify who you reported them to, and sign and date the record. This documentation may serve as crucial evidence if further action is required in the future.