Care Certificate
Course Content
- Introduction to the Care Certificate Course
- Standard 1 - Understand Your Role
- Standard 2 - Your Personal Development
- Standard 3 - Duty of Care
- Introduction to the Duty of Care Standard
- Addressing dilemmas within your duty of care
- Duty of care
- Recognising and handling comments, complaints and incidents
- Managing conflict and difficult situations
- How to deal with comments and complaints
- Supporting independence
- Incidents, Errors and Near Misses
- Standard 4 - Equality and Diversity
- Introduction to the standard on Equality and Diversity
- About equality and diversity
- The purpose of the Equality Act 2010
- Types of discrimination
- Protected characteristics
- Explaining equal opportunities
- Diversity
- Inclusion
- Prejudice
- Diversity and discrimination
- What to do if you suffer from discrimination
- The Code of Conduct
- Reducing the Likelihood of Discrimination in Care
- Information, advice and support
- Standard 5 - Working in a Person Centred Way
- Introduction to working in a person-centred way
- Working in partnership with others
- Record keeping in care
- The Care Plan
- The importance of finding out the history, preferences, wishes and needs of the individual
- Minimising environmental factors that may cause discomfort or distress
- Person centred values in practice
- Supporting individuals to minimise pain or discomfort
- Communication and Person Centred Care
- Working to promote person centred values
- Supporting individuals to plan for their future wellbeing and fulfilment, including end-of-life care
- Encouraging Person Centred Care
- Standard 6 - Communication
- Introduction to the Communication Standard
- Effective communication in the work setting
- Language and other needs in communication
- Verbal and non-verbal communication skills
- Communication
- Identifying A Complaint
- Dealing with aggression
- Defusing potentially dangerous situations
- Recognising danger signs
- Confidentiality in Care
- Standard 7 - Privacy and Dignity
- Standard 8 - Fluids and Nutrition
- Introduction to the Fluids and Nutrition Standard
- High risk groups of people for food safety
- Cross-contamination direct and indirect
- Preventing cross-contamination
- The importance of nutrition
- Guidelines for a healthy diet
- Hydration In the Elderly
- Hydration In the Elderly
- Fluids and Hydration
- Nutrition and the elderly
- Malnutrition
- Diets for people with dementia
- Standard 9 - Awareness of mental health, dementia and learning disabilities
- Introduction to standard on mental health, dementia and learning disabilities
- What is Dementia?
- Classifications of Dementia
- Early diagnosis of Dementia and reporting
- Risk factors affecting the chance of developing dementia
- Helping people with Dementia
- Things that can help people with Dementia
- Things that help the carer
- Diet, meals and Dementia
- A Healthy Body
- The Social Model of Disability
- Communication and Dementia
- The safeguarding vulnerable groups act 2006
- The Human Rights Act 1998
- Discriminatory Abuse and the Equality Act
- Mental health conditions
- MCA Assessment Criteria
- MCA Assessment
- What is mental capacity
- Where to get help
- Learning Disabilities
- Standard 10 - Safeguarding Adults
- Adult Safeguarding Standard Introduction
- What is SOVA?
- CQC or Care Quality Commission
- Protection from Harassment Act 1997
- The Sexual Offences Act 2003
- The Mental Capacity Act 2005
- The Mental Capacity Act and Deprivation of Liberty Safeguards principles
- Facts And Information About Abuse
- Who Is A Vulnerable Adult?
- Vulnerable adults and the risk of harm
- Abuse and its Indicators
- Physical Abuse
- Psychological Abuse
- Sexual Abuse
- Financial Abuse
- Neglect Self Neglect and The Act Of Omission
- Organisational abuse and Discriminatory Abuse
- Consent
- Disclosure
- The importance of individualised person-centred care to ensure an individuals safety
- Responding to suspected or disclosed abuse
- Managing risk and Multi-agency safeguarding of adults
- Reporting abuse
- Whistleblowing
- How to Whistleblow
- Serious case reviews and sources of advice and information
- Standard 11 - Safeguarding Children
- Child Protection standard introduction
- Legislation relating to Safeguarding Children
- The Acts and Safeguarding Children
- Serious Organised Crime and police Act 2005
- What is Child Abuse?
- Emotional abuse
- Physical abuse
- Sexual abuse
- Other types of child abuse
- Every Child Matters
- The rights of a child
- Neglect and the act of omission
- Radicalisation
- Working with others
- Key supporting information
- What children want from Professionals
- Protecting yourself against allegations
- Reporting child abuse
- Scottish Legislation in Care
- The Key Role of KCSIE in Child Protection in the UK
- Standard 12 - Basic Life Support
- Introduction to Basic Life Support standard
- Fears of First Aid
- Asking permission and consent to help
- Calling the Emergency Services
- Chain of Survival
- DR ABC and the ABCD'S
- Initial Assessment and Recovery Position
- Using gloves
- Adult CPR Introduction
- Adult CPR
- CPR Hand Over
- Compressions Only CPR
- Child CPR
- Child CPR Breakdown
- Infant CPR
- Drowning
- AED Introduction
- Types of AED Units
- Adult Choking
- Choking in children
- Infant Choking
- Standard 13 - Health and Safety
- Introduction to the Health and Safety standard
- Health and safety tasks that should only be carried out after special training
- Importance of Health and Safety
- What causes accidents?
- When an Accident Happens
- Accidents and sudden illness
- Health and Safety Law
- Manual handling Employee and Employer responsibility
- Workplace and personal Safety
- The Accident Triangle
- Why prevention is important and what can be done
- The 5 stages of the Risk Assessment
- What is a hazard
- Personal protective equipment (PPE)
- Working safely and securely
- Hazardous substances in your workplace
- COSHH Regulations
- Employee Duties Under COSHH
- The Fire Triangle
- Calling the Fire Service
- Evacuating in an Emergency
- Care Home Evacuation
- Good Housekeeping
- Electrical Hazards
- Managing stress
- Medication and healthcare activities and tasks
- Why Manual Handling is Important
- Manual Handling Operations Regulations 1992
- How and Why We Lift Correctly
- Before we start moving and assisting people
- LOLER and PUWER Regulations
- Other Relevant Acts
- Ability Test
- Assisted standing from a bed or seat
- Assisted Sit to Stand
- Fall Prevention
- Assisting Fallen Person
- Walking Frames
- Wheelchairs
- Standard 14 - Handling Information
- Handling information standard Introduction
- Handling information in health and social care
- GDPR Compliance
- Data Subject and Personal Data under GDPR
- The Information Commissioner's Office
- The Freedom of Information Act 2000
- Who holds personal information
- Public authorities and Freedom Of Information
- Record Keeping, Management and Responsibilities
- Reporting concerns
- Privacy Principles under GDPR
- Does GDPR apply to me
- The right to be informed
- Lawful, Fairness and Transparency
- Purpose limitation
- Data minimisation
- Data accuracy
- Storage limitation
- Data Security
- Accountability
- Standard 15 - Infection Prevention and Control
- Introduction to Infection Control
- What are Blood Borne Pathogens?
- Infection Control Legislation
- Who is at risk?
- Types of Infections
- Skin Diseases
- The Chain of infection
- First Aid and Infection Control
- Contaminated objects
- Contaminated Linen
- Cross Infection
- Example of indirect cross contamination
- How to Reduce Your Risk
- Surface Cleaning
- Hazardous products and sharps disposal
- Hand hygiene policy
- Using gloves
- Hand Washing
- Disposable Aprons
- Waterless hand gels
- Protecting Vulnerable People
- Summary and what's next
About equality and diversity
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Equality, diversity, and human rights are fundamental values that shape the fabric of UK society. They emphasise providing every individual an equal opportunity to reach their potential without prejudice or discrimination. Without legal safeguards, there's a risk of human rights infringements and discrimination. To begin, it's important to define 'prejudice' and 'discrimination.' Prejudice is an unfounded belief or opinion not rooted in reason or personal experience. This can arise from a lack of understanding about diverse lifestyles, cultures, or preferences. The unfortunate consequence is that it can lead to unwarranted conclusions about others, restricting their opportunities – for instance, a person may be denied a job. Discrimination, conversely, is the unfair treatment of individuals due to inherent characteristics beyond their control. It involves recognising differences and choosing to act prejudicially or biasedly as a result. Discrimination can manifest in various ways, such as: 1. Direct Discrimination: The most overt form, encompassing physical and psychological abuse, harassment, denial of needs and opportunities, along with demeaning or degrading behaviour. 2. Indirect Discrimination: This occurs when an unfair or unjust requirement or condition is imposed. It can be covert, often making it difficult to prove. In many cases, it's unintentional, thus complicating detection and rectification. 3. And finally, institutional Discrimination: This arises when organisational policies or procedures inadvertently have a discriminatory impact on individuals. Discrimination can lead to mental health problems, such as depression, anger, a sense of isolation, and reduced self-esteem. It can even have severe long-term effects, potentially culminating in mental illnesses. The principles of equality and inclusion hold significant importance; each person plays a crucial role in fostering these values in their environment. Although equality and diversity are distinct concepts, they must be considered in tandem. Equality is about providing everyone with equal opportunities, whereas diversity celebrates and recognises our differences. A balanced approach between the two ensures a society that is both fair and respectful of our unique qualities.
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Introduction to the standard on Equality and Diversity
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The purpose of the Equality Act 2010
Understanding Equality, Diversity, and Human Rights
Explore the importance of equality, diversity, and human rights in shaping a fair and inclusive UK society.
Defining Prejudice and Discrimination
Grasping the concepts of prejudice and discrimination is key to addressing them effectively.
Prejudice: Unfounded Beliefs and Opinions
Prejudice stems from a lack of understanding and leads to biased opinions, affecting opportunities for individuals.
Discrimination: Unfair Treatment Based on Characteristics
Discrimination involves acting prejudicially or biasedly against individuals based on inherent characteristics.
Forms of Discrimination
Recognising the different manifestations of discrimination is essential for its eradication.
Direct Discrimination
- Physical and Psychological Abuse: Overt and harmful actions towards individuals.
- Harassment and Denial of Opportunities: Restricting access to needs and opportunities.
- Demeaning Behaviour: Actions that degrade or belittle individuals.
Indirect Discrimination
Covert and often unintentional, making it challenging to detect and address.
Institutional Discrimination
Occurs when organisational policies inadvertently impact individuals unfairly.
Impact of Discrimination on Mental Health
Discrimination's effects can be profound, leading to mental health issues like depression, isolation, and reduced self-esteem.
Equality and Diversity: Cornerstones of Inclusivity
Equality and diversity are interdependent concepts essential for a fair society that values individual differences.
Equality: Equal Opportunities for All
Ensuring everyone has the same chances to succeed and thrive.
Diversity: Celebrating Differences
Recognising and appreciating the unique qualities of each individual.
Conclusion
Embracing equality, diversity, and human rights is vital for building a society that respects and uplifts every individual.