Course Content

• Introduction to the Care Certificate Course
  • Course introduction
  • About the Care Certificate
  • History of the care certificate
  • Glossary of terms used on this course
• Standard 1 - Understand Your Role
  • Introduction to Standard One - Understanding your role
  • Your responsibilities and working with your employer
  • Rights and responsibilities at work
  • Agreed ways of working
  • Effective partnership working
  • Experiences, attitudes and beliefs
  • Reporting Errors
• Standard 2 - Your Personal Development
  • Your Personal Development Standard Introduction
  • Your personal development in working in the care sector
  • Developing your knowledge, skills and understanding
  • Learning and development
  • Importance of Feedback
  • Supervision, appraisal and objectives
  • The Care Certificate and continuing your Learning
  • The Use Of Digital Skills
• Standard 3 - Duty of Care
  • Introduction to the Duty of Care Standard
  • Addressing dilemmas within your duty of care
  • Duty of care
  • Recognising and handling comments, complaints and incidents
  • Managing conflict and difficult situations
  • How to deal with comments and complaints
  • Supporting independence
  • Incidents, Errors and Near Misses
  • What is Duty of Candour?
  • Why is Duty of Candour Important?
• Standard 4 - Equality, Diversity, Inclusion and Human Rights
  • Introduction to the standard on Equality and Diversity
  • About equality and diversity
  • The purpose of the Equality Act 2010
  • Types of discrimination
  • Protected characteristics
  • Explaining equal opportunities
  • Diversity
  • Inclusion
  • Prejudice
  • Diversity and discrimination
  • What to do if you suffer from discrimination
  • The Code of Conduct
  • Reducing the Likelihood of Discrimination in Care
  • Information, advice and support
• Standard 5 - Working in a Person Centred Way
  • Introduction to working in a person-centred way
  • Working in partnership with others
  • Record keeping in care
  • The Care Plan
  • The importance of finding out the history, preferences, wishes and needs of the individual
  • Minimising environmental factors that may cause discomfort or distress
  • Person centred values in practice
  • Supporting individuals to minimise pain or discomfort
  • Communication and Person Centred Care
  • Working to promote person centred values
  • Supporting individuals to plan for their future wellbeing and fulfilment, including end-of-life care
  • Encouraging Person Centred Care
  • Mental health conditions
  • Understanding the Mental Capacity Act
  • How Mental Capacity is Assessed
  • What is mental capacity
  • Importance of significant relationships when working in a person-centred way
• Standard 6 - Communication
  • Introduction to the Communication Standard
  • Effective communication in the work setting
  • Language and other needs in communication
  • Verbal and non-verbal communication skills
  • Communication
  • Identifying A Complaint
  • Dealing with aggression
  • Defusing potentially dangerous situations
  • Recognising danger signs
  • Confidentiality in Care
  • How Behaviour may be Communication
  • Assistive technologies and digital communications
• Standard 7 - Privacy and Dignity
  • Introduction to the Privacy and Dignity Standard
  • Dignity and respect
  • Patient dignity
  • Confidentially in the workplace
  • Making choices
  • Privacy of information
  • Supporting active participation
• Standard 8 - Fluids and Nutrition
  • Introduction to the Fluids and Nutrition Standard
  • Food Safety for High-Risk Groups
  • Cross-contamination direct and indirect
  • Preventing cross-contamination
  • Understanding and Addressing Malnutrition in Care
  • Food, Nutrition and a Balanced Diet
  • Hydration In the Elderly
  • Hydration In the Elderly
  • Fluids and Hydration
  • Meeting the Nutritional Needs of Older Adults
  • Understanding Malnutrition: Undernutrition and Overnutrition
  • Diets for people with dementia
• Standard 9 - Awareness of Mental Health and Dementia
  • Introduction to the Awareness of mental health and dementia standard
  • What is Dementia?
  • Classifications of Dementia
  • Early diagnosis of Dementia and reporting
  • Understanding the Risk Factors for Dementia
  • Helping people with Dementia
  • Practical Tips for Supporting a Person with Dementia
  • Looking After Yourself When Caring for Someone with Dementia
  • Diet, meals and Dementia
  • A Healthy Body
  • Communication and Dementia
  • The safeguarding vulnerable groups act 2006
  • The Human Rights Act 1998
  • Discriminatory Abuse and the Equality Act
  • Finding Support When Caring for Someone with Dementia
  • Mental Health definition and terminology
  • Types of mental ill health
  • Early signs and symptoms of mental ill health
  • Who can be affected and what are the common triggers
  • Offering support
  • Supporting someone back to work
  • How important is confidentiality
  • What is signposting
  • Signposting examples
• Standard 10 - Safeguarding Adults
  • Adult Safeguarding Standard Introduction
  • What is SOVA?
  • CQC or Care Quality Commission
  • Protection from Harassment Act 1997
  • The Sexual Offences Act 2003
  • The Mental Capacity Act 2005
  • The Mental Capacity Act and Deprivation of Liberty Safeguards principles
  • Facts And Information About Abuse
  • Who Is A Vulnerable Adult?
  • Vulnerable adults and the risk of harm
  • Abuse and its Indicators
  • Physical Abuse
  • Psychological Abuse
  • Sexual Abuse
  • Financial Abuse
  • Neglect Self Neglect and The Act Of Omission
  • Organisational abuse and Discriminatory Abuse
  • Consent
  • Disclosure
  • The importance of individualised person-centred care to ensure an individuals safety
  • Responding to suspected or disclosed abuse
  • Managing risk and Multi-agency safeguarding of adults
  • Reporting abuse
  • Whistleblowing
  • How to Whistleblow
  • Serious case reviews and sources of advice and information
  • Restrictive Practice
  • Unconscious Bias
• Standard 11 - Safeguarding Children
  • Child Protection standard introduction
  • Legislation relating to Safeguarding Children
  • The Acts and Safeguarding Children
  • Serious Organised Crime and police Act 2005
  • What is Child Abuse?
  • Emotional abuse
  • Physical abuse
  • Sexual abuse
  • Other types of child abuse
  • Every Child Matters
  • The rights of a child
  • Neglect and the act of omission
  • Radicalisation
  • Working with others
  • Key supporting information
  • What children want from Professionals
  • Protecting yourself against allegations
  • Reporting child abuse
  • Scottish Legislation in Care
  • The Key Role of KCSIE in Child Protection in the UK
• Standard 12 - Basic Life Support
  • Introduction to Basic Life Support standard
  • Fears of First Aid
  • Asking permission and consent to help
  • Calling the Emergency Services
  • Chain of Survival
  • DRcABCDE approach
  • Initial Assessment and Recovery Position
  • Using gloves
  • Adult CPR Introduction
  • Adult CPR
  • CPR Hand Over
  • Compressions Only CPR
  • Child CPR
  • Infant CPR
  • Drowning
  • AED Introduction
  • Types of AED Units
  • Adult Choking
  • Choking in children
  • Infant Choking
• Standard 13 - Health and Safety
  • Introduction to the Health and Safety standard
  • Health and safety tasks that should only be carried out after special training
  • Importance of Health and Safety
  • What causes accidents?
  • When an Accident Happens
  • Responding to Accidents and Sudden Illness
  • Health and Safety Law
  • Manual handling Employee and Employer responsibility
  • Workplace and personal Safety
  • The Accident Triangle
  • Why prevention is important and what can be done
  • The 5 stages of the Risk Assessment
  • What is a hazard
  • Personal protective equipment (PPE)
  • Working Securely and Preventing Crime
  • Handling Hazardous Substances in Care
  • COSHH Regulations
  • Employee Duties Under COSHH
  • The Fire Triangle
  • Calling the Fire Service
  • Evacuating in an Emergency
  • Care Home Evacuation
  • Good Housekeeping
  • Electrical Hazards
  • Managing stress
  • Medication and healthcare activities and tasks
  • Why Manual Handling is Important
  • Manual Handling Operations Regulations 1992
  • How and Why We Lift Correctly
  • Before we start moving and assisting people
  • LOLER and PUWER Regulations
  • Other Relevant Acts
  • Ability Test
  • Assisted standing from a bed or seat
  • Assisted Sit to Stand
  • Fall Prevention
  • Assisting Fallen Person
  • Walking Frames
  • Wheelchairs
  • Awareness in the workplace
  • Wellbeing and resilience
  • Wellness action plan
• Standard 14 - Handling Information
  • Handling information standard Introduction
  • Handling information in health and social care
  • GDPR Compliance
  • Data Subject and Personal Data under GDPR
  • The Information Commissioner's Office
  • The Freedom of Information Act 2000
  • Who holds personal information
  • Public authorities and Freedom Of Information
  • Record Keeping, Management and Responsibilities
  • Raising Concerns about Information
  • Privacy Principles under GDPR
  • Does GDPR apply to me
  • The right to be informed
  • Lawful, Fairness and Transparency
  • Purpose limitation
  • Data minimisation
  • Data accuracy
  • Storage limitation
  • Data Security
  • Accountability
• Standard 15 - Infection Prevention and Control
  • Introduction to Infection Control Standard
  • What are Blood Borne Pathogens?
  • Infection Control Legislation
  • Who is at risk?
  • Types of Infections
  • Skin Diseases
  • The Chain of infection
  • First Aid and Infection Control
  • Contaminated objects
  • Contaminated Linen
  • Cross Infection
  • How to Reduce Your Risk
  • Surface Cleaning
  • Hazardous products and sharps disposal
  • Hand hygiene policy
  • Using gloves
  • Hand Washing
  • Disposable Aprons
  • Waterless hand gels
  • Protecting Vulnerable People
• Standard 16 - Awareness of Learning Disability and Autism
  • Introduction to Awareness of Learning Disasbility and Autism
  • Facts about disabilities
  • Definition of Disabilities
  • Legislation
  • Invisible Disability
  • Visual Impairment
  • Hearing Impairment
  • Learning disabilities
  • Physical Disability
  • Speech or language Impairment/disorders
  • ADHD (attention deficit hyperactivity disorder)
  • Disability Awareness overview
  • The Social Model of Disability
  • Learning Disabilities
  • What is Autism?
  • History of autism
  • Is Autism is a disability?
  • Facts about Autism
  • Autism studies
  • Autism - explaining the condition
  • What causes Autism
  • Diagnosing autism
  • Treating autism
  • Triad of Impairment
  • Sensory Sensitivities and sensory processing
  • Common autistic behaviours
  • Behaviour that challenges
  • Routines
  • The stigma of Autism
• Summary and what's next
  • Summary and what to do next
  • Course Summary