Care Certificate

250 videos, 11 hours and 6 minutes

Course Content

Introduction to the Communication Standard

Video 53 of 250
1 min 23 sec
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Effective Communication in Person-Centred Care

The Importance of Communication

Good communication is vital for understanding individuals and facilitating optimal care and support.

Building Working Relationships

Effective communication fosters working relationships where everyone's perspectives are valued.

The "Six Cs" Approach

As part of this person-centred care course, we emphasise the importance of the "Six Cs" in healthcare, with communication being the fourth:

  • Communication: Essential for effective care delivery.

Beyond Verbal Communication

While talking is common, communication goes beyond words. Gestures, tone of voice, and body language convey significant information.

Understanding Non-Verbal Cues

It's crucial to learn how to interpret non-verbal cues such as gestures, facial expressions, and body language to enhance communication effectiveness.

Challenges in Communication

Communication can be challenging when relying on non-visual methods such as phones, texts, or emails, as non-verbal cues are absent.

Exploring Communication Methods

Throughout the course, we delve into various communication methods, including verbal and non-verbal techniques.