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Good communication develops your knowledge and understanding about individuals and the part played by other workers so that the best care and support possible can be provided. It helps build working relationships where each person’s views are valued and taken into account.

During this person-centred care course, we cover the “Six Cs” that all health and social care workers should apply if they are to offer the best possible care, communication is the fourth of the “Six Cs”

Talking is often seen as the most common method or type of communication but most communication is silent. Gestures, the tone of voice, grins, grimaces, shrugs, nods, moving away or closer, crossing arms and legs all tell us far more than words. Learning to take account of these reactions is all part of developing your communication skills to achieve the best outcomes for individuals. Communication can be harder when we can’t see these signs, so it is easier to misinterpret what someone means when using phones, texts or email.

There are many different methods of communication including verbal and non- verbal, we will cover these in more detail later on in the course.