Care Certificate

250 videos, 11 hours and 6 minutes

Course Content

Agreed ways of working

Video 8 of 250
4 min 54 sec
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Understanding Safe and Agreed Ways of Working in Health and Social Care

As a health or social care worker, it's essential to understand and adhere to the safe and agreed ways of working set by your employer, as they ensure legal compliance and effective care delivery.

Agreed Ways of Working

These methods may be communicated through policies or directly by your manager. They are detailed in individual care plans and are crucial for legal compliance and meeting the needs of those you support.

Responsibility and Consequences

Non-adherence can result in harm and lead to disciplinary action, dismissal, or prosecution. You are responsible for working safely and in accordance with care plans.

Protecting Safety, Welfare, and Rights

Ensure the safety and welfare of individuals by following care plans, involving them and their network in care decisions, and upholding their rights, equality, and dignity.

Supporting Complaints and Raising Concerns

If care is inadequate or rights are not upheld, support individuals to make complaints or raise concerns yourself, particularly for those unable to speak out.

Handling Mistakes

When mistakes occur, honesty is key. This allows for corrective action, learning, and improvement.

Whistleblowing Policies

Understand and follow your employer's whistleblowing policies to report illegal activities, neglect, or concerns in the workplace.

Partnership Working

Working with various people, including colleagues, other professionals, volunteers, and community groups, is vital for quality care. Mutual respect and valuing each other's skills are crucial in this collaboration.

Categories of Working Relationships

  • Individuals and their friends and family
  • Your colleagues and managers
  • People from other workplaces, including advocates
  • Volunteers and community groups

Importance of Effective Partnership Working

Effective partnership working is crucial in health and social care, as failings in this area often contribute to negative outcomes in serious case reviews.

Learning Outcomes:
  • Standard 1.1 - Learning Outcome 1.1a
  • Standard 1.1 - Learning Outcome 1.1c
  • Standard 10.3 - Learning Outcome 10.3a
  • Standard 1.3 - Learning Outcome 1.3a
  • Standard 1.3 - Learning Outcome 1.3b
  • Standard 1.3 - Learning Outcome 1.3c
  • Standard 1.4 - Learning Outcome 1.4a
  • Standard 1.4 - Learning Outcome 1.4b