Care Certificate (VTQ)™
Course Content
- Introduction to the Care Certificate Course
- Standard 1 - Understand Your Role
- Standard 2 - Your Personal Development
- Your Personal Development Standard Introduction
- Your personal development in working in the care sector
- Developing your knowledge, skills and understanding
- Learning and development
- Importance of Feedback
- Supervision, appraisal and objectives
- The Care Certificate and continuing your Learning
- The Use Of Digital Skills
- Standard 3 - Duty of Care
- Introduction to the Duty of Care Standard
- Addressing dilemmas within your duty of care
- Duty of care
- Recognising and handling comments, complaints and incidents
- Managing conflict and difficult situations
- How to deal with comments and complaints
- Supporting independence
- Incidents, Errors and Near Misses
- What is Duty of Candour?
- Why is Duty of Candour Important?
- Standard 4 - Equality, Diversity, Inclusion and Human Rights
- Introduction to the standard on Equality and Diversity
- About equality and diversity
- The purpose of the Equality Act 2010
- Types of discrimination
- Protected characteristics
- Explaining equal opportunities
- Diversity
- Inclusion
- Prejudice
- Diversity and discrimination
- What to do if you suffer from discrimination
- The Code of Conduct
- Reducing the Likelihood of Discrimination in Care
- Information, advice and support
- Standard 5 - Working in a Person Centred Way
- Introduction to working in a person-centred way
- Working in partnership with others
- Record keeping in care
- The Care Plan
- The importance of finding out the history, preferences, wishes and needs of the individual
- Minimising environmental factors that may cause discomfort or distress
- Person centred values in practice
- Supporting individuals to minimise pain or discomfort
- Communication and Person Centred Care
- Working to promote person centred values
- Supporting individuals to plan for their future wellbeing and fulfilment, including end-of-life care
- Encouraging Person Centred Care
- Mental health conditions
- Understanding the Mental Capacity Act
- How Mental Capacity is Assessed
- What is mental capacity
- Importance of significant relationships when working in a person-centred way
- Standard 6 - Communication
- Introduction to the Communication Standard
- Effective communication in the work setting
- Language and other needs in communication
- Verbal and non-verbal communication skills
- Communication
- Identifying A Complaint
- Dealing with aggression
- Defusing potentially dangerous situations
- Recognising danger signs
- Confidentiality in Care
- How Behaviour may be Communication
- Assistive technologies and digital communications
- Standard 7 - Privacy and Dignity
- Standard 8 - Fluids and Nutrition
- Introduction to the Fluids and Nutrition Standard
- Food Safety for High-Risk Groups
- Cross-contamination direct and indirect
- Preventing cross-contamination
- Understanding and Addressing Malnutrition in Care
- Food, Nutrition and a Balanced Diet
- Hydration In the Elderly
- Hydration In the Elderly
- Fluids and Hydration
- Meeting the Nutritional Needs of Older Adults
- Understanding Malnutrition: Undernutrition and Overnutrition
- Diets for people with dementia
- Standard 9 - Awareness of Mental Health and Dementia
- Introduction to the Awareness of mental health and dementia standard
- What is Dementia?
- Classifications of Dementia
- Early diagnosis of Dementia and reporting
- Understanding the Risk Factors for Dementia
- Helping people with Dementia
- Practical Tips for Supporting a Person with Dementia
- Looking After Yourself When Caring for Someone with Dementia
- Diet, meals and Dementia
- A Healthy Body
- Communication and Dementia
- The safeguarding vulnerable groups act 2006
- The Human Rights Act 1998
- Discriminatory Abuse and the Equality Act
- Finding Support When Caring for Someone with Dementia
- Mental Health definition and terminology
- Types of mental ill health
- Early signs and symptoms of mental ill health
- Who can be affected and what are the common triggers
- Offering support
- Supporting someone back to work
- How important is confidentiality
- What is signposting
- Signposting examples
- Standard 10 - Safeguarding Adults
- Adult Safeguarding Standard Introduction
- What is SOVA?
- CQC or Care Quality Commission
- Protection from Harassment Act 1997
- The Sexual Offences Act 2003
- The Mental Capacity Act 2005
- The Mental Capacity Act and Deprivation of Liberty Safeguards principles
- Facts And Information About Abuse
- Who Is A Vulnerable Adult?
- Vulnerable adults and the risk of harm
- Abuse and its Indicators
- Physical Abuse
- Psychological Abuse
- Sexual Abuse
- Financial Abuse
- Neglect Self Neglect and The Act Of Omission
- Organisational abuse and Discriminatory Abuse
- Consent
- Disclosure
- The importance of individualised person-centred care to ensure an individuals safety
- Responding to suspected or disclosed abuse
- Managing risk and Multi-agency safeguarding of adults
- Reporting abuse
- Whistleblowing
- How to Whistleblow
- Serious case reviews and sources of advice and information
- Restrictive Practice
- Unconscious Bias
- Standard 11 - Safeguarding Children
- Child Protection standard introduction
- Legislation relating to Safeguarding Children
- The Acts and Safeguarding Children
- Serious Organised Crime and police Act 2005
- What is Child Abuse?
- Emotional abuse
- Physical abuse
- Sexual abuse
- Other types of child abuse
- Every Child Matters
- The rights of a child
- Neglect and the act of omission
- Radicalisation
- Working with others
- Key supporting information
- What children want from Professionals
- Protecting yourself against allegations
- Reporting child abuse
- Scottish Legislation in Care
- The Key Role of KCSIE in Child Protection in the UK
- Standard 12 - Basic Life Support
- Introduction to Basic Life Support standard
- Fears of First Aid
- Asking permission and consent to help
- Calling the Emergency Services
- Chain of Survival
- DRcABCDE approach
- Initial Assessment and Recovery Position
- Using gloves
- Adult CPR Introduction
- Adult CPR
- CPR Hand Over
- Compressions Only CPR
- Child CPR
- Infant CPR
- Drowning
- AED Introduction
- Types of AED Units
- Adult Choking
- Choking in children
- Infant Choking
- Standard 13 - Health and Safety
- Introduction to the Health and Safety standard
- Health and safety tasks that should only be carried out after special training
- Importance of Health and Safety
- What causes accidents?
- When an Accident Happens
- Responding to Accidents and Sudden Illness
- Health and Safety Law
- Manual handling Employee and Employer responsibility
- Workplace and personal Safety
- The Accident Triangle
- Why prevention is important and what can be done
- The 5 stages of the Risk Assessment
- What is a hazard
- Personal protective equipment (PPE)
- Working Securely and Preventing Crime
- Handling Hazardous Substances in Care
- COSHH Regulations
- Employee Duties Under COSHH
- The Fire Triangle
- Calling the Fire Service
- Evacuating in an Emergency
- Care Home Evacuation
- Good Housekeeping
- Electrical Hazards
- Managing stress
- Medication and healthcare activities and tasks
- Why Manual Handling is Important
- Manual Handling Operations Regulations 1992
- How and Why We Lift Correctly
- Before we start moving and assisting people
- LOLER and PUWER Regulations
- Other Relevant Acts
- Ability Test
- Assisted standing from a bed or seat
- Assisted Sit to Stand
- Fall Prevention
- Assisting Fallen Person
- Walking Frames
- Wheelchairs
- Awareness in the workplace
- Wellbeing and resilience
- Wellness action plan
- Standard 14 - Handling Information
- Handling information standard Introduction
- Handling information in health and social care
- GDPR Compliance
- Data Subject and Personal Data under GDPR
- The Information Commissioner's Office
- The Freedom of Information Act 2000
- Who holds personal information
- Public authorities and Freedom Of Information
- Record Keeping, Management and Responsibilities
- Raising Concerns about Information
- Privacy Principles under GDPR
- Does GDPR apply to me
- The right to be informed
- Lawful, Fairness and Transparency
- Purpose limitation
- Data minimisation
- Data accuracy
- Storage limitation
- Data Security
- Accountability
- Standard 15 - Infection Prevention and Control
- Introduction to Infection Control Standard
- What are Blood Borne Pathogens?
- Infection Control Legislation
- Who is at risk?
- Types of Infections
- Skin Diseases
- The Chain of infection
- First Aid and Infection Control
- Contaminated objects
- Contaminated Linen
- Cross Infection
- How to Reduce Your Risk
- Surface Cleaning
- Hazardous products and sharps disposal
- Hand hygiene policy
- Using gloves
- Hand Washing
- Disposable Aprons
- Waterless hand gels
- Protecting Vulnerable People
- Standard 16 - Awareness of Learning Disability and Autism
- Introduction to Awareness of Learning Disasbility and Autism
- Facts about disabilities
- Definition of Disabilities
- Legislation
- Invisible Disability
- Visual Impairment
- Hearing Impairment
- Learning disabilities
- Physical Disability
- Speech or language Impairment/disorders
- ADHD (attention deficit hyperactivity disorder)
- Disability Awareness overview
- The Social Model of Disability
- Learning Disabilities
- What is Autism?
- History of autism
- Is Autism is a disability?
- Facts about Autism
- Autism studies
- Autism - explaining the condition
- What causes Autism
- Diagnosing autism
- Treating autism
- Triad of Impairment
- Sensory Sensitivities and sensory processing
- Common autistic behaviours
- Behaviour that challenges
- Routines
- The stigma of Autism
- Summary and what's next
Need a certification?
Get certified in Care Certificate (VTQ)™ for just £24.95 + VAT.
Adult CPR Introduction
Unlock This Video Now for FREE
This video is normally available to paying customers. Click below for instant access.
CPR is a technique we'd employ if somebody is not breathing. CPR stands for cardiopulmonary resuscitation. The act of CPR is to push down on the chest, which squeezes the heart, which forces blood out of the heart, circulating it around the body. The heart can be divided into two sides: The right-hand side of your heart will pump blood to the lungs where it is oxygenated. Once it's been oxygenated, it comes back to the left-hand side of the heart where it's pumped throughout the body's arteries through the body's organs and capillaries and then it comes back to the heart through the veins into the right-hand side again. This continues throughout your life. The heart will beat faster if you exercise and slower as you rest. The heart is an amazing organ and functions no matter what you do, but things can go wrong with it. Your heart beats by firing small electric shocks across it to make it contract from the pacemakers within the heart. This makes the muscles contract causing the beating action of your heart. If there is a problem with your heart, like a blockage, then this can cause a disruption in the supply of oxygen-rich blood, or the heart can go into cardiac arrest when it actually stops beating normally. In around 85% to 90% of the time, the heart will go into what is called VF, ventricular fibrillation. This is described as an abnormal twitching of the heart. When the heart is in VF, it's quivering, it's not actually pumping any blood. When we deliver CPR, what we want to do is we have to push down into the breastbone, which in turn pushes on the heart to force the blood out of the heart and around the body. By delivering CPR, we're not going to start the heart again, we are just going to keep the body supplied with oxygen-rich blood. The only way we are going to start the heart is when a defibrillator is used and we try and interrupt this abnormal twitching of the heart allowing it to start beating again. The paramedics may deliver drugs to try and help the situation. CPR may sound technical, but the technique is very easy. You don't need to know if the heart is beating or what's happening in the heart, we just need to check if they are breathing. If they are not breathing, we commence CPR. Finally, survival rates are massively affected by what you do. If you do no CPR, the chance of survival is about 4.3%. If you deliver chest compressions only, the survival rate is about 7.7%. But if you provide full CPR, this rate is 13.6%.
What Is CPR and How Does It Work?
CPR, or cardiopulmonary resuscitation, is a life-saving technique used when someone is not breathing normally. Its purpose is simple but vital: to keep oxygen-rich blood circulating around the body until professional help arrives.
How CPR Keeps the Body Alive
During CPR, you push down firmly on the chest. This action squeezes the heart, forcing blood out of it and around the body. Although CPR does not restart the heart, it helps maintain circulation to the brain and other vital organs.
The heart itself is divided into two sides:
- The right side pumps blood to the lungs, where it picks up oxygen.
- The oxygen-rich blood then returns to the left side, which pumps it around the body through the arteries.
This continuous cycle supplies oxygen to the organs and tissues throughout your life. The heart automatically adjusts its speed, beating faster during exercise and slowing when you rest.
What Happens in Cardiac Arrest
The heart beats because it produces small electrical impulses from its natural pacemakers. These signals cause the heart muscle to contract in a coordinated way.
However, problems can occur. For example:
- A blockage can reduce the supply of oxygen-rich blood.
- The heart can enter cardiac arrest, where it stops beating effectively.
In around 85–90% of cardiac arrests, the heart goes into a rhythm called ventricular fibrillation (VF). In VF, the heart muscle twitches or quivers instead of pumping, meaning no blood is circulated.
Why CPR and Defibrillation Are Essential
When the heart is in VF, CPR is used to manually pump blood by pressing on the breastbone and compressing the heart. This keeps oxygen moving around the body but does not restart the heart.
The only way to restart the heart is with a defibrillator. A defibrillator delivers a controlled electrical shock designed to stop the abnormal rhythm and allow the heart to resume a normal beat. Paramedics may also give medications to support recovery.
When to Start CPR
CPR may sound technical, but the decision to start is very simple.
You do not need to know what the heart is doing.
If a person is:
- Unresponsive, and
- Not breathing normally
Then CPR must be started immediately.
Why Your Actions Matter
Survival rates following cardiac arrest are strongly influenced by what you do:
- No CPR: Survival rate is around 4.3%
- Chest compressions only: Survival increases to around 7.7%
- Full CPR (compressions and breaths): Survival rises to approximately 13.6%
These figures show a clear message: taking action saves lives.
Key Message
You do not need medical knowledge to save a life. If someone is not breathing, start CPR immediately. Chest compressions keep blood flowing, and early defibrillation gives the heart the chance to restart.
Doing something is always better than doing nothing.