Care Certificate
Course Content
- Introduction to the Care Certificate Course
- Standard 1 - Understand Your Role
- Standard 2 - Your Personal Development
- Standard 3 - Duty of Care
- Introduction to the Duty of Care Standard
- Addressing dilemmas within your duty of care
- Duty of care
- Recognising and handling comments, complaints and incidents
- Managing conflict and difficult situations
- How to deal with comments and complaints
- Supporting independence
- Incidents, Errors and Near Misses
- What is Duty of Candour?
- Why is Duty of Candour Important?
- Standard 4 - Equality, Diversity, Inclusion and Human Rights
- Introduction to the standard on Equality and Diversity
- About equality and diversity
- The purpose of the Equality Act 2010
- Types of discrimination
- Protected characteristics
- Explaining equal opportunities
- Diversity
- Inclusion
- Prejudice
- Diversity and discrimination
- What to do if you suffer from discrimination
- The Code of Conduct
- Reducing the Likelihood of Discrimination in Care
- Information, advice and support
- Standard 5 - Working in a Person Centred Way
- Introduction to working in a person-centred way
- Working in partnership with others
- Record keeping in care
- The Care Plan
- The importance of finding out the history, preferences, wishes and needs of the individual
- Minimising environmental factors that may cause discomfort or distress
- Person centred values in practice
- Supporting individuals to minimise pain or discomfort
- Communication and Person Centred Care
- Working to promote person centred values
- Supporting individuals to plan for their future wellbeing and fulfilment, including end-of-life care
- Encouraging Person Centred Care
- Mental health conditions
- MCA Assessment Criteria
- MCA Assessment
- What is mental capacity
- Standard 6 - Communication
- Introduction to the Communication Standard
- Effective communication in the work setting
- Language and other needs in communication
- Verbal and non-verbal communication skills
- Communication
- Identifying A Complaint
- Dealing with aggression
- Defusing potentially dangerous situations
- Recognising danger signs
- Confidentiality in Care
- Standard 7 - Privacy and Dignity
- Standard 8 - Fluids and Nutrition
- Introduction to the Fluids and Nutrition Standard
- High risk groups of people for food safety
- Cross-contamination direct and indirect
- Preventing cross-contamination
- The importance of nutrition
- Guidelines for a healthy diet
- Hydration In the Elderly
- Hydration In the Elderly
- Fluids and Hydration
- Nutrition and the elderly
- Malnutrition
- Diets for people with dementia
- Standard 9 - Awareness of Mental Health and Dementia
- Introduction to standard on mental health, dementia and learning disabilities
- What is Dementia?
- Classifications of Dementia
- Early diagnosis of Dementia and reporting
- Risk factors affecting the chance of developing dementia
- Helping people with Dementia
- Things that can help people with Dementia
- Things that help the carer
- Diet, meals and Dementia
- A Healthy Body
- Communication and Dementia
- The safeguarding vulnerable groups act 2006
- The Human Rights Act 1998
- Discriminatory Abuse and the Equality Act
- Where to get help
- Mental Health definition and terminology
- Types of mental ill health
- Early signs and symptoms of mental ill health
- Who can be affected and what are the common triggers
- Offering support
- Supporting someone back to work
- How important is confidentiality
- What is signposting
- Signposting examples
- Standard 10 - Safeguarding Adults
- Adult Safeguarding Standard Introduction
- What is SOVA?
- CQC or Care Quality Commission
- Protection from Harassment Act 1997
- The Sexual Offences Act 2003
- The Mental Capacity Act 2005
- The Mental Capacity Act and Deprivation of Liberty Safeguards principles
- Facts And Information About Abuse
- Who Is A Vulnerable Adult?
- Vulnerable adults and the risk of harm
- Abuse and its Indicators
- Physical Abuse
- Psychological Abuse
- Sexual Abuse
- Financial Abuse
- Neglect Self Neglect and The Act Of Omission
- Organisational abuse and Discriminatory Abuse
- Consent
- Disclosure
- The importance of individualised person-centred care to ensure an individuals safety
- Responding to suspected or disclosed abuse
- Managing risk and Multi-agency safeguarding of adults
- Reporting abuse
- Whistleblowing
- How to Whistleblow
- Serious case reviews and sources of advice and information
- Standard 11 - Safeguarding Children
- Child Protection standard introduction
- Legislation relating to Safeguarding Children
- The Acts and Safeguarding Children
- Serious Organised Crime and police Act 2005
- What is Child Abuse?
- Emotional abuse
- Physical abuse
- Sexual abuse
- Other types of child abuse
- Every Child Matters
- The rights of a child
- Neglect and the act of omission
- Radicalisation
- Working with others
- Key supporting information
- What children want from Professionals
- Protecting yourself against allegations
- Reporting child abuse
- Scottish Legislation in Care
- The Key Role of KCSIE in Child Protection in the UK
- Standard 12 - Basic Life Support
- Introduction to Basic Life Support standard
- Fears of First Aid
- Asking permission and consent to help
- Calling the Emergency Services
- Chain of Survival
- DR ABC and the ABCD'S
- Initial Assessment and Recovery Position
- Using gloves
- Adult CPR Introduction
- Adult CPR
- CPR Hand Over
- Compressions Only CPR
- Child CPR
- Child CPR Breakdown
- Infant CPR
- Drowning
- AED Introduction
- Types of AED Units
- Adult Choking
- Choking in children
- Infant Choking
- Standard 13 - Health and Safety
- Introduction to the Health and Safety standard
- Health and safety tasks that should only be carried out after special training
- Importance of Health and Safety
- What causes accidents?
- When an Accident Happens
- Accidents and sudden illness
- Health and Safety Law
- Manual handling Employee and Employer responsibility
- Workplace and personal Safety
- The Accident Triangle
- Why prevention is important and what can be done
- The 5 stages of the Risk Assessment
- What is a hazard
- Personal protective equipment (PPE)
- Working safely and securely
- Hazardous substances in your workplace
- COSHH Regulations
- Employee Duties Under COSHH
- The Fire Triangle
- Calling the Fire Service
- Evacuating in an Emergency
- Care Home Evacuation
- Good Housekeeping
- Electrical Hazards
- Managing stress
- Medication and healthcare activities and tasks
- Why Manual Handling is Important
- Manual Handling Operations Regulations 1992
- How and Why We Lift Correctly
- Before we start moving and assisting people
- LOLER and PUWER Regulations
- Other Relevant Acts
- Ability Test
- Assisted standing from a bed or seat
- Assisted Sit to Stand
- Fall Prevention
- Assisting Fallen Person
- Walking Frames
- Wheelchairs
- Awareness in the workplace
- Wellbeing and resilience
- Wellness action plan
- Standard 14 - Handling Information
- Handling information standard Introduction
- Handling information in health and social care
- GDPR Compliance
- Data Subject and Personal Data under GDPR
- The Information Commissioner's Office
- The Freedom of Information Act 2000
- Who holds personal information
- Public authorities and Freedom Of Information
- Record Keeping, Management and Responsibilities
- Reporting concerns
- Privacy Principles under GDPR
- Does GDPR apply to me
- The right to be informed
- Lawful, Fairness and Transparency
- Purpose limitation
- Data minimisation
- Data accuracy
- Storage limitation
- Data Security
- Accountability
- Standard 15 - Infection Prevention and Control
- Introduction to Infection Control
- What are Blood Borne Pathogens?
- Infection Control Legislation
- Who is at risk?
- Types of Infections
- Skin Diseases
- The Chain of infection
- First Aid and Infection Control
- Contaminated objects
- Contaminated Linen
- Cross Infection
- How to Reduce Your Risk
- Surface Cleaning
- Hazardous products and sharps disposal
- Hand hygiene policy
- Using gloves
- Hand Washing
- Disposable Aprons
- Waterless hand gels
- Protecting Vulnerable People
- Standard 16 - Awareness of Learning Disability and Autism
- Facts about disabilities
- Definition of Disabilities
- Legislation
- Invisible Disability
- Visual Impairment
- Hearing Impairment
- Learning disabilities
- Physical Disability
- Speech or language Impairment/disorders
- ADHD (attention deficit hyperactivity disorder)
- Is Autism is a disability?
- Disability Awareness overview
- The Social Model of Disability
- Learning Disabilities
- Summary and what's next
Calling the Emergency Services
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First aid is the initial help you provide, but you will need to activate the emergency medical services or the EMS to help you and take over the treatment of the patient. It does not matter which emergency service you require, the phone number is the same. Delaying in activating the EMS will affect the patient's chance of recovery, increases pain and could lead to further complications. The number you need to call is 999, or you can call the European-wide emergency number 112. They both work the same. You can dial from a mobile or a landline phone. If you are in Europe, you need to call 112 to activate the emergency medical service. When you are making the call, think about putting your phone on a hands-free or speakerphone so you can still deal with the patient while speaking to the emergency services. By doing this, they can guide you through what you need to do. Depending on what has happened, they will rate the call in terms of priority. For example, if you have a patient who is not breathing, it will be a category A call, and help will be sent as a priority, if it's someone with an injury that is not life-threatening like a fractured arm, an ambulance will be sent, but it will not be a higher category as a cardiac arrest. First, you will be asked which service you require, this could be ambulance, fire, police, Coast Guard, mountain rescue, or any other service. The EMS may send out other services as well as the one you think you want as they then may be able to help you. You need to say briefly what has happened so that the operator can help you better. If they need to know more, they will ask you. The EMS can decide exactly what service to send and how many of each unit. You need to give them exact instructions on your location, tell them exactly where you are and any other information that they are likely to need. If you do not know your exact location, consider using what three words or location apps on your phone that can give you your exact location down to a three-meter square. The EMS may be able to track your location using a landline number or track your mobile location from cell towers. The operator can stay on the line and give you help and guidance and also reassure you. They can help you the best they can to give you the confidence to deal with the situation you are faced with. Another thing you can do is to make sure that the scene is safe and easy for the emergency services when they arrive. If you are at home, unlock all the doors, turn the lights on and open up the front door so they know they can come straight in, so you can continue caring for the patient until they take over. Another thing that will help you is lock away your pets, so it is safe when emergency services do arrive. In a workplace setting, tell other people and the reception that you are expecting the EMS so they know where to send them to. The EMS may go to reception, and if they do not know what has happened, they are not sure exactly where you are, and this can delay time. Ideally, if there are others, send someone to meet the EMS and guide them to your exact location. If you are getting someone else to call emergency services, give them clear instructions like, "Can yo go and dial 999 and ask for an ambulance? Tell them we have a non-breathing adult and we are delivering CPR. We are at 22 West Side Centre, London Road Colchester, and come back and tell me what they say." A sentence like this is clear and you are asking them to come back and tell you what is said, so you know the EMS are coming and when. There are other ways to call emergency services, it may be you are working offshore in a boat or in a remote area or an area where mobile phones do not work. In these cases, you may be using two-way radios or satellite phones to activate emergency medical services. Make sure you know how to use these and where they are kept, avoiding delays in an emergency. If you're hard of hearing, you can also notify the emergency services by text messages. On the download area of this course, we have put a leaflet on how to set this up. Finally, if you have called the EMS and they are on their way, and anything changes or you need an update, you can call them back again and they will stay on the line if needed to help you.
Activating Emergency Medical Services: A Vital Process
Immediate First Aid
Providing initial first aid is essential, but remember to promptly involve the Emergency Medical Services (EMS) for professional assistance.
Unified Emergency Number
Regardless of the specific emergency service required, the contact number remains consistent. A delay in activating the EMS can have severe consequences:
- Call 999 or 112: These numbers are universally effective; choose either when in need. Both can be dialled from mobiles and landline phones.
Effective Communication
When making the call, consider using a hands-free or speakerphone mode to allow multitasking while communicating with the emergency services. They will guide you accordingly:
- Priority Categorization: The EMS will assess the situation and classify the call by priority. Examples include Category A for life-threatening scenarios and Category B for less critical cases.
- Service Selection: Specify the required service, which could be an ambulance, fire, police, Coast Guard, or other relevant services. The EMS may dispatch additional units as necessary.
- Clear Information: Provide a concise description of the situation initially. Answer any further questions as needed. Detailed location information is vital.
Location Precision
Ensuring accurate location details is critical. Use technology like 'what3words' or location apps for precise coordinates. The EMS can sometimes track your location via phone signals:
- Scene Safety: Make the environment safe and accessible for the emergency services. Unlock doors, illuminate the area, and secure pets if applicable.
- Workplace Awareness: Inform colleagues and reception about the EMS's impending arrival to prevent confusion.
- Assistance Guide: If others are present, delegate someone to meet and guide the EMS to your location, enhancing efficiency.
Alternative Contact Methods
Consider scenarios where traditional phone calls may not be possible, such as remote locations:
- Use of Radios: Learn how to operate two-way radios or satellite phones when needed for emergencies.
- Text Communication: If hearing-impaired, set up emergency service notification via text messages (details available in the download area).
Keeping the Line Open
If circumstances change or you require updates, don't hesitate to call EMS again. They can stay on the line to assist until their arrival.
- FPOS level 3 unit one LO1.1 and LO3.1