Care Certificate
Course Content
- Introduction to the Care Certificate Course
- Standard 1 - Understand Your Role
- Standard 2 - Your Personal Development
- Your Personal Development Standard Introduction
- Your personal development in working in the care sector
- Developing your knowledge, skills and understanding
- Learning and development
- Receiving feedback
- Supervision, appraisal and objectives
- The Care Certificate and continuing your Learning
- The Use Of Digital Skills
- Standard 3 - Duty of Care
- Introduction to the Duty of Care Standard
- Addressing dilemmas within your duty of care
- Duty of care
- Recognising and handling comments, complaints and incidents
- Managing conflict and difficult situations
- How to deal with comments and complaints
- Supporting independence
- Incidents, Errors and Near Misses
- What is Duty of Candour?
- Why is Duty of Candour Important?
- Standard 4 - Equality, Diversity, Inclusion and Human Rights
- Introduction to the standard on Equality and Diversity
- About equality and diversity
- The purpose of the Equality Act 2010
- Types of discrimination
- Protected characteristics
- Explaining equal opportunities
- Diversity
- Inclusion
- Prejudice
- Diversity and discrimination
- What to do if you suffer from discrimination
- The Code of Conduct
- Reducing the Likelihood of Discrimination in Care
- Information, advice and support
- Standard 5 - Working in a Person Centred Way
- Introduction to working in a person-centred way
- Working in partnership with others
- Record keeping in care
- The Care Plan
- The importance of finding out the history, preferences, wishes and needs of the individual
- Minimising environmental factors that may cause discomfort or distress
- Person centred values in practice
- Supporting individuals to minimise pain or discomfort
- Communication and Person Centred Care
- Working to promote person centred values
- Supporting individuals to plan for their future wellbeing and fulfilment, including end-of-life care
- Encouraging Person Centred Care
- Mental health conditions
- MCA Assessment Criteria
- MCA Assessment
- What is mental capacity
- Importance of significant relationships when working in a person-centred way
- Standard 6 - Communication
- Introduction to the Communication Standard
- Effective communication in the work setting
- Language and other needs in communication
- Verbal and non-verbal communication skills
- Communication
- Identifying A Complaint
- Dealing with aggression
- Defusing potentially dangerous situations
- Recognising danger signs
- Confidentiality in Care
- Standard 7 - Privacy and Dignity
- Standard 8 - Fluids and Nutrition
- Introduction to the Fluids and Nutrition Standard
- High risk groups of people for food safety
- Cross-contamination direct and indirect
- Preventing cross-contamination
- The importance of nutrition
- Guidelines for a healthy diet
- Hydration In the Elderly
- Hydration In the Elderly
- Fluids and Hydration
- Nutrition and the elderly
- Malnutrition
- Diets for people with dementia
- Standard 9 - Awareness of Mental Health and Dementia
- Introduction to standard on mental health, dementia and learning disabilities
- What is Dementia?
- Classifications of Dementia
- Early diagnosis of Dementia and reporting
- Risk factors affecting the chance of developing dementia
- Helping people with Dementia
- Things that can help people with Dementia
- Things that help the carer
- Diet, meals and Dementia
- A Healthy Body
- Communication and Dementia
- The safeguarding vulnerable groups act 2006
- The Human Rights Act 1998
- Discriminatory Abuse and the Equality Act
- Where to get help
- Mental Health definition and terminology
- Types of mental ill health
- Early signs and symptoms of mental ill health
- Who can be affected and what are the common triggers
- Offering support
- Supporting someone back to work
- How important is confidentiality
- What is signposting
- Signposting examples
- Standard 10 - Safeguarding Adults
- Adult Safeguarding Standard Introduction
- What is SOVA?
- CQC or Care Quality Commission
- Protection from Harassment Act 1997
- The Sexual Offences Act 2003
- The Mental Capacity Act 2005
- The Mental Capacity Act and Deprivation of Liberty Safeguards principles
- Facts And Information About Abuse
- Who Is A Vulnerable Adult?
- Vulnerable adults and the risk of harm
- Abuse and its Indicators
- Physical Abuse
- Psychological Abuse
- Sexual Abuse
- Financial Abuse
- Neglect Self Neglect and The Act Of Omission
- Organisational abuse and Discriminatory Abuse
- Consent
- Disclosure
- The importance of individualised person-centred care to ensure an individuals safety
- Responding to suspected or disclosed abuse
- Managing risk and Multi-agency safeguarding of adults
- Reporting abuse
- Whistleblowing
- How to Whistleblow
- Serious case reviews and sources of advice and information
- Unconscious Bias
- Standard 11 - Safeguarding Children
- Child Protection standard introduction
- Legislation relating to Safeguarding Children
- The Acts and Safeguarding Children
- Serious Organised Crime and police Act 2005
- What is Child Abuse?
- Emotional abuse
- Physical abuse
- Sexual abuse
- Other types of child abuse
- Every Child Matters
- The rights of a child
- Neglect and the act of omission
- Radicalisation
- Working with others
- Key supporting information
- What children want from Professionals
- Protecting yourself against allegations
- Reporting child abuse
- Scottish Legislation in Care
- The Key Role of KCSIE in Child Protection in the UK
- Standard 12 - Basic Life Support
- Introduction to Basic Life Support standard
- Fears of First Aid
- Asking permission and consent to help
- Calling the Emergency Services
- Chain of Survival
- DR ABC and the ABCD'S
- Initial Assessment and Recovery Position
- Using gloves
- Adult CPR Introduction
- Adult CPR
- CPR Hand Over
- Compressions Only CPR
- Child CPR
- Child CPR Breakdown
- Infant CPR
- Drowning
- AED Introduction
- Types of AED Units
- Adult Choking
- Choking in children
- Infant Choking
- Standard 13 - Health and Safety
- Introduction to the Health and Safety standard
- Health and safety tasks that should only be carried out after special training
- Importance of Health and Safety
- What causes accidents?
- When an Accident Happens
- Accidents and sudden illness
- Health and Safety Law
- Manual handling Employee and Employer responsibility
- Workplace and personal Safety
- The Accident Triangle
- Why prevention is important and what can be done
- The 5 stages of the Risk Assessment
- What is a hazard
- Personal protective equipment (PPE)
- Working safely and securely
- Hazardous substances in your workplace
- COSHH Regulations
- Employee Duties Under COSHH
- The Fire Triangle
- Calling the Fire Service
- Evacuating in an Emergency
- Care Home Evacuation
- Good Housekeeping
- Electrical Hazards
- Managing stress
- Medication and healthcare activities and tasks
- Why Manual Handling is Important
- Manual Handling Operations Regulations 1992
- How and Why We Lift Correctly
- Before we start moving and assisting people
- LOLER and PUWER Regulations
- Other Relevant Acts
- Ability Test
- Assisted standing from a bed or seat
- Assisted Sit to Stand
- Fall Prevention
- Assisting Fallen Person
- Walking Frames
- Wheelchairs
- Awareness in the workplace
- Wellbeing and resilience
- Wellness action plan
- Standard 14 - Handling Information
- Handling information standard Introduction
- Handling information in health and social care
- GDPR Compliance
- Data Subject and Personal Data under GDPR
- The Information Commissioner's Office
- The Freedom of Information Act 2000
- Who holds personal information
- Public authorities and Freedom Of Information
- Record Keeping, Management and Responsibilities
- Reporting concerns
- Privacy Principles under GDPR
- Does GDPR apply to me
- The right to be informed
- Lawful, Fairness and Transparency
- Purpose limitation
- Data minimisation
- Data accuracy
- Storage limitation
- Data Security
- Accountability
- Standard 15 - Infection Prevention and Control
- Introduction to Infection Control
- What are Blood Borne Pathogens?
- Infection Control Legislation
- Who is at risk?
- Types of Infections
- Skin Diseases
- The Chain of infection
- First Aid and Infection Control
- Contaminated objects
- Contaminated Linen
- Cross Infection
- How to Reduce Your Risk
- Surface Cleaning
- Hazardous products and sharps disposal
- Hand hygiene policy
- Using gloves
- Hand Washing
- Disposable Aprons
- Waterless hand gels
- Protecting Vulnerable People
- Standard 16 - Awareness of Learning Disability and Autism
- Facts about disabilities
- Definition of Disabilities
- Legislation
- Invisible Disability
- Visual Impairment
- Hearing Impairment
- Learning disabilities
- Physical Disability
- Speech or language Impairment/disorders
- ADHD (attention deficit hyperactivity disorder)
- Is Autism is a disability?
- Disability Awareness overview
- The Social Model of Disability
- Learning Disabilities
- Summary and what's next
Record Keeping, Management and Responsibilities
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When keeping records, there are common mistakes to be aware of. These include omitting times, illegible handwriting, failure to make an entry in the record, using ambiguous abbreviations, omitting the recipient's name in a record of a phone call, using correction fluid or covering up errors, forgetting to sign, not including information about the patient or client, including inaccuracies particularly of the date or omitting the date altogether; delaying the completion of the record, sometimes taking more than 24 hours to complete; records completed by someone who was not present; errors in name, date of birth and address; unprofessional terminology, nonsensical phrases, mixing opinions with facts, and finally, relying on information from neighbours without identifying the source. Good record management is important as good record-keeping. Record should be stored securely and confidentially, be accessible when needed and not kept longer than necessary. National guidance outlines minimum retention periods for different types of records, which should be included in your organisation's records management policy. You should be familiar with the policy for managing and destroying the records you work with. There are three regimes enabling individuals to access the information we hold. The Freedom of Information Act allows individuals to access information about how public bodies function and make decisions. Under this act, individuals have the right to know whether we hold information and to be provided with a copy. The same applies to accessing environmental information under the Environmental Information Regulations 2004, EIR, and personal information under Data Protection Act. Under these acts, individuals can request a written copy of the information the organisation holds about them. Although some information exempt from disclosure, most information will be disclosed. When recording information, bear in mind that all information must be recorded professionally. Third parties may have the right to access the information you record, so always write with this in mind. And finally, we cannot withhold access to information just because it might embarrass individuals or the organisation. If a Freedom of Information request is received, you must respond and ensure it is answered within 20 working days. Under the Data Protection Act, service users and employees have certain rights about how their information is used. These include the right to see information recorded about them and to have any parts they do not understand explained. This request must be answered within 40 days. And finally, remember that accurate record-keeping of management is not just about avoiding errors, it is about upholding the rights of individuals and maintaining the integrity of our organisation.
Proper Record-Keeping & Management: A British Perspective
Ensuring accurate, clear, and confidential records is crucial for any organisation. Let's explore common pitfalls, management best practices, and the legal rights surrounding record access in the UK.
Common Errors in Record-Keeping
Maintaining records requires diligence and attention to detail. Here are prevalent mistakes to avoid:
- Timing: Omitted timestamps or delayed entries.
- Legibility: Unreadable handwriting.
- Completeness: Missing entries or ambiguous abbreviations.
- Communication: Omission of names in phone call records.
- Correction: Use of Tippex and concealing errors.
- Authentication: Absence of signatures.
- Patient Details: Missing or inaccurate patient/client information.
- Terminology: Unprofessional language or vague phrases.
- Accuracy: Mixing opinions with facts or relying on unattributed sources.
Record Management Best Practices
Proper record management goes beyond just accurate record-keeping. It encompasses how records are stored, accessed, and eventually discarded.
Security and Retention
Records should be held securely and confidentially, presented when required, and retained only for the necessary duration. The National guidance offers minimum retention periods for various record types, which should align with your organisation's Records Management Policy.
Individuals' Rights to Access Information
Three key legislations in the UK define an individual's rights to access information:
- Freedom of Information Act: Provides insight into public bodies' operations and decisions.
- Environmental Information Regulations 2004 (EIR): Grants access to environmental data.
- Data Protection Act: Allows individuals to request a copy of their data held by organisations.
It's pivotal to understand that:
- Recorded information should always uphold professionalism.
- Third parties might access the information you record.
- Information access shouldn't be denied due to potential embarrassment.
Responding to Access Requests
Legal compliance is paramount. For Freedom of Information requests, you must provide a response within 20 working days. Under the Data Protection Act, individuals, including service users and employees, can access their recorded information and seek clarifications, with requests answered within 40 days.