Care Certificate
Course Content
- Introduction to the Care Certificate Course
- Standard 1 - Understand Your Role
- Standard 2 - Your Personal Development
- Standard 3 - Duty of Care
- Introduction to the Duty of Care Standard
- Addressing dilemmas within your duty of care
- Duty of care
- Recognising and handling comments, complaints and incidents
- Managing conflict and difficult situations
- How to deal with comments and complaints
- Supporting independence
- Incidents, Errors and Near Misses
- Standard 4 - Equality and Diversity
- Introduction to the standard on Equality and Diversity
- About equality and diversity
- The purpose of the Equality Act 2010
- Types of discrimination
- Protected characteristics
- Explaining equal opportunities
- Diversity
- Inclusion
- Prejudice
- Diversity and discrimination
- What to do if you suffer from discrimination
- The Code of Conduct
- Reducing the Likelihood of Discrimination in Care
- Information, advice and support
- Standard 5 - Working in a Person Centred Way
- Introduction to working in a person-centred way
- Working in partnership with others
- Record keeping in care
- The Care Plan
- The importance of finding out the history, preferences, wishes and needs of the individual
- Minimising environmental factors that may cause discomfort or distress
- Person centred values in practice
- Supporting individuals to minimise pain or discomfort
- Communication and Person Centred Care
- Working to promote person centred values
- Supporting individuals to plan for their future wellbeing and fulfilment, including end-of-life care
- Encouraging Person Centred Care
- Standard 6 - Communication
- Introduction to the Communication Standard
- Effective communication in the work setting
- Language and other needs in communication
- Verbal and non-verbal communication skills
- Communication
- Identifying A Complaint
- Dealing with aggression
- Defusing potentially dangerous situations
- Recognising danger signs
- Confidentiality in Care
- Standard 7 - Privacy and Dignity
- Standard 8 - Fluids and Nutrition
- Introduction to the Fluids and Nutrition Standard
- High risk groups of people for food safety
- Cross-contamination direct and indirect
- Preventing cross-contamination
- The importance of nutrition
- Guidelines for a healthy diet
- Hydration In the Elderly
- Hydration In the Elderly
- Fluids and Hydration
- Nutrition and the elderly
- Malnutrition
- Diets for people with dementia
- Standard 9 - Awareness of mental health, dementia and learning disabilities
- Introduction to standard on mental health, dementia and learning disabilities
- What is Dementia?
- Classifications of Dementia
- Early diagnosis of Dementia and reporting
- Risk factors affecting the chance of developing dementia
- Helping people with Dementia
- Things that can help people with Dementia
- Things that help the carer
- Diet, meals and Dementia
- A Healthy Body
- The Social Model of Disability
- Communication and Dementia
- The safeguarding vulnerable groups act 2006
- The Human Rights Act 1998
- Discriminatory Abuse and the Equality Act
- Mental health conditions
- MCA Assessment Criteria
- MCA Assessment
- What is mental capacity
- Where to get help
- Learning Disabilities
- Standard 10 - Safeguarding Adults
- Adult Safeguarding Standard Introduction
- What is SOVA?
- CQC or Care Quality Commission
- Protection from Harassment Act 1997
- The Sexual Offences Act 2003
- The Mental Capacity Act 2005
- The Mental Capacity Act and Deprivation of Liberty Safeguards principles
- Facts And Information About Abuse
- Who Is A Vulnerable Adult?
- Vulnerable adults and the risk of harm
- Abuse and its Indicators
- Physical Abuse
- Psychological Abuse
- Sexual Abuse
- Financial Abuse
- Neglect Self Neglect and The Act Of Omission
- Organisational abuse and Discriminatory Abuse
- Consent
- Disclosure
- The importance of individualised person-centred care to ensure an individuals safety
- Responding to suspected or disclosed abuse
- Managing risk and Multi-agency safeguarding of adults
- Reporting abuse
- Whistleblowing
- How to Whistleblow
- Serious case reviews and sources of advice and information
- Standard 11 - Safeguarding Children
- Child Protection standard introduction
- Legislation relating to Safeguarding Children
- The Acts and Safeguarding Children
- Serious Organised Crime and police Act 2005
- What is Child Abuse?
- Emotional abuse
- Physical abuse
- Sexual abuse
- Other types of child abuse
- Every Child Matters
- The rights of a child
- Neglect and the act of omission
- Radicalisation
- Working with others
- Key supporting information
- What children want from Professionals
- Protecting yourself against allegations
- Reporting child abuse
- Scottish Legislation in Care
- The Key Role of KCSIE in Child Protection in the UK
- Standard 12 - Basic Life Support
- Introduction to Basic Life Support standard
- Fears of First Aid
- Asking permission and consent to help
- Calling the Emergency Services
- Chain of Survival
- DR ABC and the ABCD'S
- Initial Assessment and Recovery Position
- Using gloves
- Adult CPR Introduction
- Adult CPR
- CPR Hand Over
- Compressions Only CPR
- Child CPR
- Child CPR Breakdown
- Infant CPR
- Drowning
- AED Introduction
- Types of AED Units
- Adult Choking
- Choking in children
- Infant Choking
- Standard 13 - Health and Safety
- Introduction to the Health and Safety standard
- Health and safety tasks that should only be carried out after special training
- Importance of Health and Safety
- What causes accidents?
- When an Accident Happens
- Accidents and sudden illness
- Health and Safety Law
- Manual handling Employee and Employer responsibility
- Workplace and personal Safety
- The Accident Triangle
- Why prevention is important and what can be done
- The 5 stages of the Risk Assessment
- What is a hazard
- Personal protective equipment (PPE)
- Working safely and securely
- Hazardous substances in your workplace
- COSHH Regulations
- Employee Duties Under COSHH
- The Fire Triangle
- Calling the Fire Service
- Evacuating in an Emergency
- Care Home Evacuation
- Good Housekeeping
- Electrical Hazards
- Managing stress
- Medication and healthcare activities and tasks
- Why Manual Handling is Important
- Manual Handling Operations Regulations 1992
- How and Why We Lift Correctly
- Before we start moving and assisting people
- LOLER and PUWER Regulations
- Other Relevant Acts
- Ability Test
- Assisted standing from a bed or seat
- Assisted Sit to Stand
- Fall Prevention
- Assisting Fallen Person
- Walking Frames
- Wheelchairs
- Standard 14 - Handling Information
- Handling information standard Introduction
- Handling information in health and social care
- GDPR Compliance
- Data Subject and Personal Data under GDPR
- The Information Commissioner's Office
- The Freedom of Information Act 2000
- Who holds personal information
- Public authorities and Freedom Of Information
- Record Keeping, Management and Responsibilities
- Reporting concerns
- Privacy Principles under GDPR
- Does GDPR apply to me
- The right to be informed
- Lawful, Fairness and Transparency
- Purpose limitation
- Data minimisation
- Data accuracy
- Storage limitation
- Data Security
- Accountability
- Standard 15 - Infection Prevention and Control
- Introduction to Infection Control
- What are Blood Borne Pathogens?
- Infection Control Legislation
- Who is at risk?
- Types of Infections
- Skin Diseases
- The Chain of infection
- First Aid and Infection Control
- Contaminated objects
- Contaminated Linen
- Cross Infection
- Example of indirect cross contamination
- How to Reduce Your Risk
- Surface Cleaning
- Hazardous products and sharps disposal
- Hand hygiene policy
- Using gloves
- Hand Washing
- Disposable Aprons
- Waterless hand gels
- Protecting Vulnerable People
- Summary and what's next
Maintaining confidentiality is crucial when individuals share sensitive information with professionals. However, if a professional suspects a person is at risk or may suffer from abuse, their duty of care obligates them to report it to their supervisor. When someone confides in you it is imperative to remain composed and ensure that the immediate needs are addressed. Allow them to express their thoughts without interruption, displaying empathy throughout the conversation. Clarify that you must relay what you've been told to a designating individual, ensuring confidentiality beyond that point. Refrain from questioning the person except to clarify their statements. Show no signs of shock or disbelief, take the information seriously, even if the individual seemed confused. Reassure them that they have done the right thing in disclosing the information and that they are not at fault. Pay careful attention to their words as you will need to provide a written report later. Be careful not to make commitments you can't keep. Observing body language is important as it is letting the person speak freely. Do not put words in their mouth. In cases of recent abuse considers the possibility of forensic evidence. Ask the individual about their preferred course of action. Disclosures of abuse deem on sensitivity and empathy, it is crucial to understand the appropriate steps to take. The safety and security of the person disclosing the abuse should be prioritised, reassure them that future investigations will be sensitive, involve them where possible and the protective measures will be implemented. Document the conversation ideally using their own words. When dealing with a disclosure, avoid asking questions or pressing for details, these will be explored in subsequent investigations. Do not promise to keep secrets. Do not contact the accused abuser. Refrain from being judgmental. Maintain the agreed confidentiality between you, the disclosing person and your line manager. Never trivialise or joke about the disclosure. Avoid discussing the information with other staff members or service users. And finally, don't ignore or dismiss the information you have received. The Data Protection Act does not prohibit sharing of information about abuse, be transparent about your intentions to share information. If you are unsure, seek advice and share information with consent when suitable. Always prioritise the safety and well-being of those involved and only share necessary information. Ensure that the shared information is proportionate, relevant, timely, accurate and secure. Maintain a record of information sharing and the reasons behind it. Additional resources such as the DPS Code of Practice and other relevant documents and websites can be accessed through your student login.
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The importance of individualised person-centred care to ensure an individuals safety
Professional Conduct During Sensitive Disclosures
Confidentiality is paramount when professionals handle sensitive information. However, if abuse or risk is suspected, their duty of care requires reporting to a supervisor.
Responding to Disclosures
When someone confides in you, it is essential to remain calm and address immediate needs. Allow the individual to express their thoughts uninterrupted, demonstrating empathy throughout the conversation. Explain that you are obliged to share the information with a designated individual, assuring confidentiality beyond that.
Key Principles in Response
- Avoid interrogation: Limit questions to clarifying statements.
- Stay composed: Show no signs of shock or disbelief. Take the information seriously, regardless of the individual's confusion.
- Provide reassurance: Confirm they did right by sharing and they are not at fault.
- Non-verbal cues: Body language observation is as crucial as verbal communication.
- Forensic evidence: Consider its possibility in recent abuse cases.
- Empower the individual: Ask about their preferred course of action.
Documenting the Conversation
Pay careful attention during the disclosure, as you will need to document the conversation accurately later, ideally using their own words.
Do's and Don'ts in Disclosure Handling
- Do not make commitments you cannot fulfil.
- Do not influence the individual's narrative by putting words in their mouth.
- Do not question or press for details – these will be addressed in future investigations.
- Do not promise secrecy, contact the accused abuser, or display judgement.
- Do not trivialise or joke about the disclosure or discuss the information with other staff or service users.
- Do not ignore or dismiss the information received.
Information Sharing and the Data Protection Act
The Data Protection Act doesn't prohibit information sharing about abuse. Be transparent about your intentions to share information, and if uncertain, seek advice and obtain consent when appropriate. Prioritise safety and well-being, sharing only necessary information. Ensure that the shared data is proportionate, relevant, timely, accurate, and secure. Keep a record of information sharing and its rationale.
Additional Resources
Further resources, including the DPS Code of Practice and other relevant documents and websites, can be accessed through your student login.