Care Certificate
Course Content
- Introduction to the Care Certificate Course
- Standard 1 - Understand Your Role
- Standard 2 - Your Personal Development
- Standard 3 - Duty of Care
- Introduction to the Duty of Care Standard
- Addressing dilemmas within your duty of care
- Duty of care
- Recognising and handling comments, complaints and incidents
- Managing conflict and difficult situations
- How to deal with comments and complaints
- Supporting independence
- Incidents, Errors and Near Misses
- What is Duty of Candour?
- Why is Duty of Candour Important?
- Standard 4 - Equality, Diversity, Inclusion and Human Rights
- Introduction to the standard on Equality and Diversity
- About equality and diversity
- The purpose of the Equality Act 2010
- Types of discrimination
- Protected characteristics
- Explaining equal opportunities
- Diversity
- Inclusion
- Prejudice
- Diversity and discrimination
- What to do if you suffer from discrimination
- The Code of Conduct
- Reducing the Likelihood of Discrimination in Care
- Information, advice and support
- Standard 5 - Working in a Person Centred Way
- Introduction to working in a person-centred way
- Working in partnership with others
- Record keeping in care
- The Care Plan
- The importance of finding out the history, preferences, wishes and needs of the individual
- Minimising environmental factors that may cause discomfort or distress
- Person centred values in practice
- Supporting individuals to minimise pain or discomfort
- Communication and Person Centred Care
- Working to promote person centred values
- Supporting individuals to plan for their future wellbeing and fulfilment, including end-of-life care
- Encouraging Person Centred Care
- Mental health conditions
- MCA Assessment Criteria
- MCA Assessment
- What is mental capacity
- Standard 6 - Communication
- Introduction to the Communication Standard
- Effective communication in the work setting
- Language and other needs in communication
- Verbal and non-verbal communication skills
- Communication
- Identifying A Complaint
- Dealing with aggression
- Defusing potentially dangerous situations
- Recognising danger signs
- Confidentiality in Care
- Standard 7 - Privacy and Dignity
- Standard 8 - Fluids and Nutrition
- Introduction to the Fluids and Nutrition Standard
- High risk groups of people for food safety
- Cross-contamination direct and indirect
- Preventing cross-contamination
- The importance of nutrition
- Guidelines for a healthy diet
- Hydration In the Elderly
- Hydration In the Elderly
- Fluids and Hydration
- Nutrition and the elderly
- Malnutrition
- Diets for people with dementia
- Standard 9 - Awareness of Mental Health and Dementia
- Introduction to standard on mental health, dementia and learning disabilities
- What is Dementia?
- Classifications of Dementia
- Early diagnosis of Dementia and reporting
- Risk factors affecting the chance of developing dementia
- Helping people with Dementia
- Things that can help people with Dementia
- Things that help the carer
- Diet, meals and Dementia
- A Healthy Body
- Communication and Dementia
- The safeguarding vulnerable groups act 2006
- The Human Rights Act 1998
- Discriminatory Abuse and the Equality Act
- Where to get help
- Mental Health definition and terminology
- Types of mental ill health
- Early signs and symptoms of mental ill health
- Who can be affected and what are the common triggers
- Offering support
- Supporting someone back to work
- How important is confidentiality
- What is signposting
- Signposting examples
- Standard 10 - Safeguarding Adults
- Adult Safeguarding Standard Introduction
- What is SOVA?
- CQC or Care Quality Commission
- Protection from Harassment Act 1997
- The Sexual Offences Act 2003
- The Mental Capacity Act 2005
- The Mental Capacity Act and Deprivation of Liberty Safeguards principles
- Facts And Information About Abuse
- Who Is A Vulnerable Adult?
- Vulnerable adults and the risk of harm
- Abuse and its Indicators
- Physical Abuse
- Psychological Abuse
- Sexual Abuse
- Financial Abuse
- Neglect Self Neglect and The Act Of Omission
- Organisational abuse and Discriminatory Abuse
- Consent
- Disclosure
- The importance of individualised person-centred care to ensure an individuals safety
- Responding to suspected or disclosed abuse
- Managing risk and Multi-agency safeguarding of adults
- Reporting abuse
- Whistleblowing
- How to Whistleblow
- Serious case reviews and sources of advice and information
- Standard 11 - Safeguarding Children
- Child Protection standard introduction
- Legislation relating to Safeguarding Children
- The Acts and Safeguarding Children
- Serious Organised Crime and police Act 2005
- What is Child Abuse?
- Emotional abuse
- Physical abuse
- Sexual abuse
- Other types of child abuse
- Every Child Matters
- The rights of a child
- Neglect and the act of omission
- Radicalisation
- Working with others
- Key supporting information
- What children want from Professionals
- Protecting yourself against allegations
- Reporting child abuse
- Scottish Legislation in Care
- The Key Role of KCSIE in Child Protection in the UK
- Standard 12 - Basic Life Support
- Introduction to Basic Life Support standard
- Fears of First Aid
- Asking permission and consent to help
- Calling the Emergency Services
- Chain of Survival
- DR ABC and the ABCD'S
- Initial Assessment and Recovery Position
- Using gloves
- Adult CPR Introduction
- Adult CPR
- CPR Hand Over
- Compressions Only CPR
- Child CPR
- Child CPR Breakdown
- Infant CPR
- Drowning
- AED Introduction
- Types of AED Units
- Adult Choking
- Choking in children
- Infant Choking
- Standard 13 - Health and Safety
- Introduction to the Health and Safety standard
- Health and safety tasks that should only be carried out after special training
- Importance of Health and Safety
- What causes accidents?
- When an Accident Happens
- Accidents and sudden illness
- Health and Safety Law
- Manual handling Employee and Employer responsibility
- Workplace and personal Safety
- The Accident Triangle
- Why prevention is important and what can be done
- The 5 stages of the Risk Assessment
- What is a hazard
- Personal protective equipment (PPE)
- Working safely and securely
- Hazardous substances in your workplace
- COSHH Regulations
- Employee Duties Under COSHH
- The Fire Triangle
- Calling the Fire Service
- Evacuating in an Emergency
- Care Home Evacuation
- Good Housekeeping
- Electrical Hazards
- Managing stress
- Medication and healthcare activities and tasks
- Why Manual Handling is Important
- Manual Handling Operations Regulations 1992
- How and Why We Lift Correctly
- Before we start moving and assisting people
- LOLER and PUWER Regulations
- Other Relevant Acts
- Ability Test
- Assisted standing from a bed or seat
- Assisted Sit to Stand
- Fall Prevention
- Assisting Fallen Person
- Walking Frames
- Wheelchairs
- Awareness in the workplace
- Wellbeing and resilience
- Wellness action plan
- Standard 14 - Handling Information
- Handling information standard Introduction
- Handling information in health and social care
- GDPR Compliance
- Data Subject and Personal Data under GDPR
- The Information Commissioner's Office
- The Freedom of Information Act 2000
- Who holds personal information
- Public authorities and Freedom Of Information
- Record Keeping, Management and Responsibilities
- Reporting concerns
- Privacy Principles under GDPR
- Does GDPR apply to me
- The right to be informed
- Lawful, Fairness and Transparency
- Purpose limitation
- Data minimisation
- Data accuracy
- Storage limitation
- Data Security
- Accountability
- Standard 15 - Infection Prevention and Control
- Introduction to Infection Control
- What are Blood Borne Pathogens?
- Infection Control Legislation
- Who is at risk?
- Types of Infections
- Skin Diseases
- The Chain of infection
- First Aid and Infection Control
- Contaminated objects
- Contaminated Linen
- Cross Infection
- How to Reduce Your Risk
- Surface Cleaning
- Hazardous products and sharps disposal
- Hand hygiene policy
- Using gloves
- Hand Washing
- Disposable Aprons
- Waterless hand gels
- Protecting Vulnerable People
- Standard 16 - Awareness of Learning Disability and Autism
- Facts about disabilities
- Definition of Disabilities
- Legislation
- Invisible Disability
- Visual Impairment
- Hearing Impairment
- Learning disabilities
- Physical Disability
- Speech or language Impairment/disorders
- ADHD (attention deficit hyperactivity disorder)
- Is Autism is a disability?
- Disability Awareness overview
- The Social Model of Disability
- Learning Disabilities
- Summary and what's next
Patient dignity
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Looking after someone with an illness or a disability may involve helping them to move around. It's essential that you know about safe moving and handling so you don't cause any injury either to the person you are helping or yourself.Many people who have participated in research about dignity have said that they know when they have not received dignity and respect from staff. Some of the feelings expressed include feeling undervalued, patronised, not listened to, discriminated against and unsafe. Simple steps can be followed to make sure that you do everything you can to protect a person’s dignity and make them feel valued and respected, smiling, taking the time to sit and listen to someone can make a lot of difference, a person should always be asked how they would like to be addressed, staff should not always assume that they want to be called by their first name.It is important for carers to be patient, people who are receiving care may not always be able to say things clearly or act quickly which may slow the carer down, showing annoyance or impatience would not be working in a dignified manner.Speaking to or addressing the person using patronising expressions for example “love” or “dear” or talking to someone as if they were a young child is disrespectful everyone should be spoken to as an equal.Everyone who received care likes to feel they are in safe hands. Being mindful of the safety of the resident and being fully trained in any area such as bathing, adult protection and administering medication is paramount. Pain control is important because it enables people to carry on with their lives, a person should never be left in pain because of a carer’s schedule, if an individual complains of pain it should be dealt with immediately, steps should be taken to prevent the pain from occurring, it may be that you need to gain the consent of the individual to contact medical professionals to discuss improving pain control.Privacy is important to people. Staff and carers should always maintain the person's privacy, keep information about the person confidential, maintain their personal privacy by always closing toilet doors and by providing coverage when dealing with personal hygiene. It is important as a carer that you do not unwittingly take independence away from people. This can occur when a carer does a task that the person has always managed to complete, for example, a person may be able to dress themselves without assistance, a carer may help that person to dress because it takes less time, this may result in the person no longer completing the task themselves which reduces their independence, people should always be encouraged to keep or even improve their independence even though it may mean that the task takes longer to complete.It is important for carers to remember that they are dealing with a human being and always treat them with dignity and respect when there is more than one member of staff dealing with a person, speaking to each other and not the person they are assisting is not treating them with dignity.Carers should always use the equipment correctly and ensure that they communicate with the person being moved at all times while making sure that they protect the dignity of the person by making sure that they are not exposed while in the process of being moved.When caring for a person’s dignity consider how you would like to be treated.
Providing Dignified Care: Safe Moving and Handling
Introduction
When looking after individuals with illnesses or disabilities, assisting them in their movements is a crucial aspect of care. It is essential to prioritize safe moving and handling practices to prevent any harm to both the person being assisted and yourself.
Respecting Dignity
Research on dignity has revealed that individuals can discern whether they are being treated with dignity and respect by staff. To ensure a person's dignity is preserved, follow these simple steps:
- Smile and Listen: Taking the time to sit and attentively listen to someone can make a significant difference in how they feel valued and respected.
- Consider Preferred Addressing: Always ask the person how they would like to be addressed instead of assuming their preference. Avoid patronizing expressions and ensure equal treatment.
- Exercise Patience: Understand that individuals receiving care may have difficulty communicating or acting swiftly. Displaying annoyance or impatience undermines dignified care.
Ensuring Safety
Carers must prioritize the safety of residents and be fully trained in areas such as bathing, adult protection, and medication administration. Pain control is also vital, as it enables individuals to lead fulfilling lives. Maintain a proactive approach in pain management and promptly address any complaints or concerns.
Respecting Privacy
Respecting a person's privacy is crucial to their well-being. Carers should uphold confidentiality and maintain personal privacy by closing toilet doors and providing appropriate coverage during personal hygiene tasks.
Promoting Independence
Avoid unintentionally diminishing a person's independence. Encourage individuals to perform tasks they are capable of, even if it takes more time. Assisting only when necessary to preserve their sense of independence and autonomy.
Treating Individuals with Dignity
Always remember that you are caring for a human being and treat them with dignity and respect. When multiple staff members are involved, ensure they communicate directly with the person being assisted, rather than speaking amongst themselves.
Using Equipment and Maintaining Dignity
Carers should utilize equipment correctly and maintain constant communication with the person during movements. Ensuring their dignity is protected by preventing exposure throughout the process is crucial.
Empathy and Self-Reflection
When caring for a person's dignity, consider how you would like to be treated. Empathy and self-reflection will guide you in providing dignified care at all times.