Care Certificate

249 videos, 11 hours and 4 minutes

Course Content

Developing your knowledge, skills and understanding

Video 14 of 249
2 min 11 sec
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Essential Literacy, Numeracy, and Communication Skills in Health and Social Care

In the health and social care sector, having the right level of literacy, numeracy, and communication skills is critical. Errors in these areas can significantly impact the quality of care provided.

The Impact of Literacy and Numeracy in Care

Accurate recording is vital, especially when it comes to medications. Miscommunication or mistakes in documentation can lead to serious issues, such as medication errors.

Key Tasks Requiring Literacy and Numeracy

  • Reading and contributing to care plans.
  • Clear and legible data recording.
  • Understanding and following instructions.
  • Measuring and recording vital statistics like weight, temperature, or blood pressure.

Importance of Communication Skills

Effective communication is a core standard in care. Misinformation can lead to non-person-centred care and serious mistakes.

Developing Your Skills

There are numerous resources available for improving your literacy, numeracy, and communication skills, both online and offline. Continuous development in these areas is essential for your professional efficiency and accuracy.

Resources for Skill Development

  • Online websites for skill assessment and development.
  • Non-web-based materials and face-to-face learning opportunities.
  • Courses, books, and web-based resources.

Seeking Support and Opportunities

Discuss with your manager about specific training opportunities, resources, or support available in your workplace to enhance your skills.

Improving these fundamental skills is not just beneficial for your work in health and social care but also for your personal development.

Learning Outcomes:
  • Standard 2.2 - Learning Outcome 2.2a
  • Standard 2.2 - Learning Outcome 2.2b
  • Standard 2.2 - Learning Outcome 2.2c
  • Standard 2.2 - Learning Outcome 2.2g
  • Standard 2.2 - Learning Outcome 2.2i