Care Certificate

250 videos, 11 hours and 6 minutes

Course Content

Communication and Dementia

Video 93 of 250
3 min 32 sec
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Effective Communication with Individuals with Dementia

Understanding Communication Challenges

Importance of Communication: Communication is vital in dementia care, but it can be challenging due to hearing difficulties, distractions, and memory issues.

Common Complaints: Family members often feel frustrated when their instructions are not followed, but it's essential to understand the challenges faced by individuals with dementia.

Strategies for Effective Communication

Be Patient and Reinforce: Remain calm and tactile to ensure the person is focused on the conversation.

Multicultural Settings: In multicultural environments, language barriers can add complexity to communication.

Addressing Language Barriers

Employing Multilingual Staff: Care homes can employ staff who speak the language of the residents, reducing language barriers and improving communication.

Importance of Documentation: Documenting interactions is crucial in care settings to ensure that communication and care provision are properly recorded.

Non-verbal Communication

Eye Contact and Body Language: Eye contact and positive body language are crucial for effective communication.

Mirroring Behaviour: Individuals with dementia may mirror others' behaviour, making positive body language even more important.