Care Certificate
Course Content
- Introduction to the Care Certificate Course
- Standard 1 - Understand Your Role
- Standard 2 - Your Personal Development
- Standard 3 - Duty of Care
- Introduction to the Duty of Care Standard
- Addressing dilemmas within your duty of care
- Duty of care
- Recognising and handling comments, complaints and incidents
- Managing conflict and difficult situations
- How to deal with comments and complaints
- Supporting independence
- Incidents, Errors and Near Misses
- What is Duty of Candour?
- Why is Duty of Candour Important?
- Standard 4 - Equality, Diversity, Inclusion and Human Rights
- Introduction to the standard on Equality and Diversity
- About equality and diversity
- The purpose of the Equality Act 2010
- Types of discrimination
- Protected characteristics
- Explaining equal opportunities
- Diversity
- Inclusion
- Prejudice
- Diversity and discrimination
- What to do if you suffer from discrimination
- The Code of Conduct
- Reducing the Likelihood of Discrimination in Care
- Information, advice and support
- Standard 5 - Working in a Person Centred Way
- Introduction to working in a person-centred way
- Working in partnership with others
- Record keeping in care
- The Care Plan
- The importance of finding out the history, preferences, wishes and needs of the individual
- Minimising environmental factors that may cause discomfort or distress
- Person centred values in practice
- Supporting individuals to minimise pain or discomfort
- Communication and Person Centred Care
- Working to promote person centred values
- Supporting individuals to plan for their future wellbeing and fulfilment, including end-of-life care
- Encouraging Person Centred Care
- Mental health conditions
- MCA Assessment Criteria
- MCA Assessment
- What is mental capacity
- Standard 6 - Communication
- Introduction to the Communication Standard
- Effective communication in the work setting
- Language and other needs in communication
- Verbal and non-verbal communication skills
- Communication
- Identifying A Complaint
- Dealing with aggression
- Defusing potentially dangerous situations
- Recognising danger signs
- Confidentiality in Care
- Standard 7 - Privacy and Dignity
- Standard 8 - Fluids and Nutrition
- Introduction to the Fluids and Nutrition Standard
- High risk groups of people for food safety
- Cross-contamination direct and indirect
- Preventing cross-contamination
- The importance of nutrition
- Guidelines for a healthy diet
- Hydration In the Elderly
- Hydration In the Elderly
- Fluids and Hydration
- Nutrition and the elderly
- Malnutrition
- Diets for people with dementia
- Standard 9 - Awareness of Mental Health and Dementia
- Introduction to standard on mental health, dementia and learning disabilities
- What is Dementia?
- Classifications of Dementia
- Early diagnosis of Dementia and reporting
- Risk factors affecting the chance of developing dementia
- Helping people with Dementia
- Things that can help people with Dementia
- Things that help the carer
- Diet, meals and Dementia
- A Healthy Body
- Communication and Dementia
- The safeguarding vulnerable groups act 2006
- The Human Rights Act 1998
- Discriminatory Abuse and the Equality Act
- Where to get help
- Mental Health definition and terminology
- Types of mental ill health
- Early signs and symptoms of mental ill health
- Who can be affected and what are the common triggers
- Offering support
- Supporting someone back to work
- How important is confidentiality
- What is signposting
- Signposting examples
- Standard 10 - Safeguarding Adults
- Adult Safeguarding Standard Introduction
- What is SOVA?
- CQC or Care Quality Commission
- Protection from Harassment Act 1997
- The Sexual Offences Act 2003
- The Mental Capacity Act 2005
- The Mental Capacity Act and Deprivation of Liberty Safeguards principles
- Facts And Information About Abuse
- Who Is A Vulnerable Adult?
- Vulnerable adults and the risk of harm
- Abuse and its Indicators
- Physical Abuse
- Psychological Abuse
- Sexual Abuse
- Financial Abuse
- Neglect Self Neglect and The Act Of Omission
- Organisational abuse and Discriminatory Abuse
- Consent
- Disclosure
- The importance of individualised person-centred care to ensure an individuals safety
- Responding to suspected or disclosed abuse
- Managing risk and Multi-agency safeguarding of adults
- Reporting abuse
- Whistleblowing
- How to Whistleblow
- Serious case reviews and sources of advice and information
- Standard 11 - Safeguarding Children
- Child Protection standard introduction
- Legislation relating to Safeguarding Children
- The Acts and Safeguarding Children
- Serious Organised Crime and police Act 2005
- What is Child Abuse?
- Emotional abuse
- Physical abuse
- Sexual abuse
- Other types of child abuse
- Every Child Matters
- The rights of a child
- Neglect and the act of omission
- Radicalisation
- Working with others
- Key supporting information
- What children want from Professionals
- Protecting yourself against allegations
- Reporting child abuse
- Scottish Legislation in Care
- The Key Role of KCSIE in Child Protection in the UK
- Standard 12 - Basic Life Support
- Introduction to Basic Life Support standard
- Fears of First Aid
- Asking permission and consent to help
- Calling the Emergency Services
- Chain of Survival
- DR ABC and the ABCD'S
- Initial Assessment and Recovery Position
- Using gloves
- Adult CPR Introduction
- Adult CPR
- CPR Hand Over
- Compressions Only CPR
- Child CPR
- Child CPR Breakdown
- Infant CPR
- Drowning
- AED Introduction
- Types of AED Units
- Adult Choking
- Choking in children
- Infant Choking
- Standard 13 - Health and Safety
- Introduction to the Health and Safety standard
- Health and safety tasks that should only be carried out after special training
- Importance of Health and Safety
- What causes accidents?
- When an Accident Happens
- Accidents and sudden illness
- Health and Safety Law
- Manual handling Employee and Employer responsibility
- Workplace and personal Safety
- The Accident Triangle
- Why prevention is important and what can be done
- The 5 stages of the Risk Assessment
- What is a hazard
- Personal protective equipment (PPE)
- Working safely and securely
- Hazardous substances in your workplace
- COSHH Regulations
- Employee Duties Under COSHH
- The Fire Triangle
- Calling the Fire Service
- Evacuating in an Emergency
- Care Home Evacuation
- Good Housekeeping
- Electrical Hazards
- Managing stress
- Medication and healthcare activities and tasks
- Why Manual Handling is Important
- Manual Handling Operations Regulations 1992
- How and Why We Lift Correctly
- Before we start moving and assisting people
- LOLER and PUWER Regulations
- Other Relevant Acts
- Ability Test
- Assisted standing from a bed or seat
- Assisted Sit to Stand
- Fall Prevention
- Assisting Fallen Person
- Walking Frames
- Wheelchairs
- Awareness in the workplace
- Wellbeing and resilience
- Wellness action plan
- Standard 14 - Handling Information
- Handling information standard Introduction
- Handling information in health and social care
- GDPR Compliance
- Data Subject and Personal Data under GDPR
- The Information Commissioner's Office
- The Freedom of Information Act 2000
- Who holds personal information
- Public authorities and Freedom Of Information
- Record Keeping, Management and Responsibilities
- Reporting concerns
- Privacy Principles under GDPR
- Does GDPR apply to me
- The right to be informed
- Lawful, Fairness and Transparency
- Purpose limitation
- Data minimisation
- Data accuracy
- Storage limitation
- Data Security
- Accountability
- Standard 15 - Infection Prevention and Control
- Introduction to Infection Control
- What are Blood Borne Pathogens?
- Infection Control Legislation
- Who is at risk?
- Types of Infections
- Skin Diseases
- The Chain of infection
- First Aid and Infection Control
- Contaminated objects
- Contaminated Linen
- Cross Infection
- How to Reduce Your Risk
- Surface Cleaning
- Hazardous products and sharps disposal
- Hand hygiene policy
- Using gloves
- Hand Washing
- Disposable Aprons
- Waterless hand gels
- Protecting Vulnerable People
- Standard 16 - Awareness of Learning Disability and Autism
- Facts about disabilities
- Definition of Disabilities
- Legislation
- Invisible Disability
- Visual Impairment
- Hearing Impairment
- Learning disabilities
- Physical Disability
- Speech or language Impairment/disorders
- ADHD (attention deficit hyperactivity disorder)
- Is Autism is a disability?
- Disability Awareness overview
- The Social Model of Disability
- Learning Disabilities
- Summary and what's next
Serious case reviews and sources of advice and information
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Any form of abuse is morally wrong and carries significant consequences for all parties involved. It has the power to profoundly impact the lives of victims, hindering their ability to live as they choose. For instance, an individual who was once sociable and outgoing may lose their trust in others, withdraw from social interaction and experience intense feelings of loneliness. A reported instance of abuse must be thoroughly investigated to ensure justice and protection for the vulnerable. In cases where abuse results in severe harm or even death, the local Safeguarding Adults Board conducts a comprehensive serious case review. This review aims to not only understand the reasons behind the abuse, but also identify opportunities for improvement and prevention. Often these reviews lead to legislative changes that influence working practices, ensuring the safety of vulnerable individuals. Serious case reviews often highlight various factors including inadequate communication or failure to share crucial information among services, ineffective partnership between different service providers, lack of involvement of individuals receiving care and support, as well as their families and friends in decisions concerning their well-being, failure to recognize and respond to signs of abuse, insufficient management support and presence and finally, limited opportunities for learning and development for workers coupled with inadequate staff recruitment processes. To access further information and guidance, several external sources are available like professional bodies or trade unions. These offer valuable advice and resources, but some may require membership. The Social Care Institute of Excellence, SCIE, conducts research and analysis to improve care practices and share effective strategies. Local authorities' adult services department provides advice and support particularly related to safeguarding and protecting vulnerable individuals. The Care Quality Commission, CQC, an independent regulatory body, offers guidance based on government policies. The Carers Direct helpline that you can contact on 0300-123-1053 provides telephone support and advice to carers addressing their own well-being and the safeguarding of those they care for. And finally, when utilizing the internet as a source of information, it is essential to rely on reputable websites and critically evaluate the information found. Remember, continuous learning and staying informed are crucial in maintaining effective safeguarding practices and protecting the well-being of vulnerable individuals.
Abuse and Its Repercussions
The Devastating Impact of Abuse
Abuse, in any form, is ethically reprehensible and carries grave implications for all involved. It can dramatically alter a victim's life, impeding their freedom to lead a life of their choice. As an illustration, a once sociable individual might become isolated due to lost trust, leading to intense feelings of solitude.
Reporting and Investigating Abuse
Any reported abuse warrants a rigorous investigation to ensure justice and safeguard the susceptible. In grave situations where abuse leads to substantial harm or even fatality, the local Safeguarding Adults Board undertakes a detailed serious case review.
Purpose of Serious Case Reviews
These reviews serve to:
- Uncover the underlying reasons for the abuse.
- Pinpoint areas of improvement and preventive measures.
- Often result in legislative amendments shaping work procedures to fortify the security of the vulnerable.
Common Shortcomings Highlighted in Reviews
Reviews frequently underline shortcomings such as:
- Inadequate communication or not sharing pivotal information among services.
- Disjointed collaboration among service providers.
- Exclusion of individuals and their close ones in well-being decisions.
- Overlooking signs of abuse.
- Lack of managerial oversight and support.
- Limited learning opportunities for workers and flawed staff recruitment processes.
External Sources for Guidance
For further insights and guidance, several external entities are available:
- Social Care Institute of Excellence (SCIE): Conducts studies to refine care practices and disseminate effective methodologies.
- Local Authorities' Adult Services Department: Provides counsel, especially concerning safeguarding and protection.
- Care Quality Commission (CQC): An independent body offering guidance in line with governmental policies.
- Carers Direct Helpline: Reachable at 0300-123-1053, offering telephonic advice to carers on safeguarding and self-well-being.
Using the Internet Wisely
When leveraging the internet for information, ensure the reliability of websites and assess the information critically. Consistent learning and staying abreast of updates are pivotal in upholding effective safeguarding measures and prioritising the welfare of vulnerable persons.