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Codes of conduct or codes of practice set out the standards and values that care workers must meet in order to provide effective and supportive care. In England, the Code of Conduct for Healthcare Support Workers and Adult Social Care Workers are overseen by Skills for Health and Skills for Care.

The Code of Conduct for Healthcare Support Workers and Adult Social Care Workers includes the following principles:

Be accountable by making sure you can answer for your actions or omissions Promote and uphold the privacy, dignity, rights, health and well-being of people who use health and social care services and their carers at all times Work in collaboration with your colleagues to ensure the delivery of high quality, safe and compassionate healthcare, care and support. Communicate in an open, and effective way to promote the health, safety and well-being of people who use health and social care services and their carers and finally to respect a person’s right to confidentiality.

The guiding principle of the Care Act puts an individual’s well-being at the centre of all care and support. You must strive to improve the quality of healthcare, care and support through continuing professional development. If you also uphold and promote equality, diversity and inclusion the individuals well-being will be improved.

Discrimination is unacceptable and should be confronted whenever it is found, whether in your own work or in that of others. Working in a reflective way is one way that can help you to identify if and where your own values and beliefs lead to unfair treatment of others.

Reflective practice means thinking about what you have done, what happened as a result and whether you could do anything differently in future to get a better outcome.  If you see that individuals are being treated unfairly, you should discuss this with your manager who will be able to take action to make sure that the poor practice is properly challenged and positive change is encouraged.