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The person-centred approach uses the idea that everyone has an inner wish to fulfill their personal potential. in a safe, non-judgemental and compassionate place the individual can think about what is important to them and make the best decisions.

It is important that individuals are supported to plan for their future wellbeing and fulfillment so that their quality of life is improved, even if they are only in short-term care. The Care Act 2014 describes wellbeing as relating to the following areas:

  • Personal dignity (including treating someone with respect)
  • Physical and mental health and emotional wellbeing
  • Protection from abuse and neglect
  • Control by the individual over day-to-day life (including over the way care and support is provided)
  • Participation in work, education, training or recreation
  • Social and economic well-being
  • Domestic, family and personal relationships
  • Suitability of living accommodation
  • The individual’s contribution to society

Individuals should be encouraged to express themselves and to change their mind about things when they want to. It is important to take time to talk about their needs, what they want and also what they don’t want. This is especially true for end-of-life-care where a person might not be able to voice their wishes as they could before. You will then need to use different ways of communicating. This may also involve working with an advocate who is able to express the individual’s wishes on their behalf if they are unable to communicate the information themselves.

Ideally, the individual will have planned ahead and expressed what they would like to happen to their care if they cannot decide for themselves anymore. This is called advance care planning (or ACP) and is backed by the Mental Capacity Act 2005.