Care Certificate
Course Content
- Introduction to the Care Certificate Course
- Standard 1 - Understand Your Role
- Standard 2 - Your Personal Development
- Your Personal Development Standard Introduction
- Your personal development in working in the care sector
- Developing your knowledge, skills and understanding
- Learning and development
- Importance of Feedback
- Supervision, appraisal and objectives
- The Care Certificate and continuing your Learning
- The Use Of Digital Skills
- Standard 3 - Duty of Care
- Introduction to the Duty of Care Standard
- Addressing dilemmas within your duty of care
- Duty of care
- Recognising and handling comments, complaints and incidents
- Managing conflict and difficult situations
- How to deal with comments and complaints
- Supporting independence
- Incidents, Errors and Near Misses
- What is Duty of Candour?
- Why is Duty of Candour Important?
- Standard 4 - Equality, Diversity, Inclusion and Human Rights
- Introduction to the standard on Equality and Diversity
- About equality and diversity
- The purpose of the Equality Act 2010
- Types of discrimination
- Protected characteristics
- Explaining equal opportunities
- Diversity
- Inclusion
- Prejudice
- Diversity and discrimination
- What to do if you suffer from discrimination
- The Code of Conduct
- Reducing the Likelihood of Discrimination in Care
- Information, advice and support
- Standard 5 - Working in a Person Centred Way
- Introduction to working in a person-centred way
- Working in partnership with others
- Record keeping in care
- The Care Plan
- The importance of finding out the history, preferences, wishes and needs of the individual
- Minimising environmental factors that may cause discomfort or distress
- Person centred values in practice
- Supporting individuals to minimise pain or discomfort
- Communication and Person Centred Care
- Working to promote person centred values
- Supporting individuals to plan for their future wellbeing and fulfilment, including end-of-life care
- Encouraging Person Centred Care
- Mental health conditions
- MCA Assessment Criteria
- MCA Assessment
- What is mental capacity
- Importance of significant relationships when working in a person-centred way
- Standard 6 - Communication
- Introduction to the Communication Standard
- Effective communication in the work setting
- Language and other needs in communication
- Verbal and non-verbal communication skills
- Communication
- Identifying A Complaint
- Dealing with aggression
- Defusing potentially dangerous situations
- Recognising danger signs
- Confidentiality in Care
- How Behaviour may be Communication
- Assistive technologies and digital communications
- Standard 7 - Privacy and Dignity
- Standard 8 - Fluids and Nutrition
- Introduction to the Fluids and Nutrition Standard
- Food Safety for High-Risk Groups
- Cross-contamination direct and indirect
- Preventing cross-contamination
- Understanding and Addressing Malnutrition in Care
- Food, Nutrition and a Balanced Diet
- Hydration In the Elderly
- Hydration In the Elderly
- Fluids and Hydration
- Meeting the Nutritional Needs of Older Adults
- Understanding Malnutrition: Undernutrition and Overnutrition
- Diets for people with dementia
- Standard 9 - Awareness of Mental Health and Dementia
- Introduction to the Awareness of mental health and dementia standard
- What is Dementia?
- Classifications of Dementia
- Early diagnosis of Dementia and reporting
- Understanding the Risk Factors for Dementia
- Helping people with Dementia
- Practical Tips for Supporting a Person with Dementia
- Looking After Yourself When Caring for Someone with Dementia
- Diet, meals and Dementia
- A Healthy Body
- Communication and Dementia
- The safeguarding vulnerable groups act 2006
- The Human Rights Act 1998
- Discriminatory Abuse and the Equality Act
- Where to get help
- Mental Health definition and terminology
- Types of mental ill health
- Early signs and symptoms of mental ill health
- Who can be affected and what are the common triggers
- Offering support
- Supporting someone back to work
- How important is confidentiality
- What is signposting
- Signposting examples
- Standard 10 - Safeguarding Adults
- Adult Safeguarding Standard Introduction
- What is SOVA?
- CQC or Care Quality Commission
- Protection from Harassment Act 1997
- The Sexual Offences Act 2003
- The Mental Capacity Act 2005
- The Mental Capacity Act and Deprivation of Liberty Safeguards principles
- Facts And Information About Abuse
- Who Is A Vulnerable Adult?
- Vulnerable adults and the risk of harm
- Abuse and its Indicators
- Physical Abuse
- Psychological Abuse
- Sexual Abuse
- Financial Abuse
- Neglect Self Neglect and The Act Of Omission
- Organisational abuse and Discriminatory Abuse
- Consent
- Disclosure
- The importance of individualised person-centred care to ensure an individuals safety
- Responding to suspected or disclosed abuse
- Managing risk and Multi-agency safeguarding of adults
- Reporting abuse
- Whistleblowing
- How to Whistleblow
- Serious case reviews and sources of advice and information
- Restrictive Practice
- Unconscious Bias
- Standard 11 - Safeguarding Children
- Child Protection standard introduction
- Legislation relating to Safeguarding Children
- The Acts and Safeguarding Children
- Serious Organised Crime and police Act 2005
- What is Child Abuse?
- Emotional abuse
- Physical abuse
- Sexual abuse
- Other types of child abuse
- Every Child Matters
- The rights of a child
- Neglect and the act of omission
- Radicalisation
- Working with others
- Key supporting information
- What children want from Professionals
- Protecting yourself against allegations
- Reporting child abuse
- Scottish Legislation in Care
- The Key Role of KCSIE in Child Protection in the UK
- Standard 12 - Basic Life Support
- Introduction to Basic Life Support standard
- Fears of First Aid
- Asking permission and consent to help
- Calling the Emergency Services
- Chain of Survival
- DR ABC and the ABCD'S
- Initial Assessment and Recovery Position
- Using gloves
- Adult CPR Introduction
- Adult CPR
- CPR Hand Over
- Compressions Only CPR
- Child CPR
- Child CPR Breakdown
- Infant CPR
- Drowning
- AED Introduction
- Types of AED Units
- Adult Choking
- Choking in children
- Infant Choking
- Standard 13 - Health and Safety
- Introduction to the Health and Safety standard
- Health and safety tasks that should only be carried out after special training
- Importance of Health and Safety
- What causes accidents?
- When an Accident Happens
- Accidents and sudden illness
- Health and Safety Law
- Manual handling Employee and Employer responsibility
- Workplace and personal Safety
- The Accident Triangle
- Why prevention is important and what can be done
- The 5 stages of the Risk Assessment
- What is a hazard
- Personal protective equipment (PPE)
- Working safely and securely
- Hazardous substances in your workplace
- COSHH Regulations
- Employee Duties Under COSHH
- The Fire Triangle
- Calling the Fire Service
- Evacuating in an Emergency
- Care Home Evacuation
- Good Housekeeping
- Electrical Hazards
- Managing stress
- Medication and healthcare activities and tasks
- Why Manual Handling is Important
- Manual Handling Operations Regulations 1992
- How and Why We Lift Correctly
- Before we start moving and assisting people
- LOLER and PUWER Regulations
- Other Relevant Acts
- Ability Test
- Assisted standing from a bed or seat
- Assisted Sit to Stand
- Fall Prevention
- Assisting Fallen Person
- Walking Frames
- Wheelchairs
- Awareness in the workplace
- Wellbeing and resilience
- Wellness action plan
- Standard 14 - Handling Information
- Handling information standard Introduction
- Handling information in health and social care
- GDPR Compliance
- Data Subject and Personal Data under GDPR
- The Information Commissioner's Office
- The Freedom of Information Act 2000
- Who holds personal information
- Public authorities and Freedom Of Information
- Record Keeping, Management and Responsibilities
- Reporting concerns
- Privacy Principles under GDPR
- Does GDPR apply to me
- The right to be informed
- Lawful, Fairness and Transparency
- Purpose limitation
- Data minimisation
- Data accuracy
- Storage limitation
- Data Security
- Accountability
- Standard 15 - Infection Prevention and Control
- Introduction to Infection Control
- What are Blood Borne Pathogens?
- Infection Control Legislation
- Who is at risk?
- Types of Infections
- Skin Diseases
- The Chain of infection
- First Aid and Infection Control
- Contaminated objects
- Contaminated Linen
- Cross Infection
- How to Reduce Your Risk
- Surface Cleaning
- Hazardous products and sharps disposal
- Hand hygiene policy
- Using gloves
- Hand Washing
- Disposable Aprons
- Waterless hand gels
- Protecting Vulnerable People
- Standard 16 - Awareness of Learning Disability and Autism
- Facts about disabilities
- Definition of Disabilities
- Legislation
- Invisible Disability
- Visual Impairment
- Hearing Impairment
- Learning disabilities
- Physical Disability
- Speech or language Impairment/disorders
- ADHD (attention deficit hyperactivity disorder)
- Disability Awareness overview
- The Social Model of Disability
- Learning Disabilities
- What is Autism
- History of autism
- Is Autism is a disability?
- Facts about Autism
- Autism studies
- Autism - explaining the condition
- What causes Autism
- Diagnosing autism
- Treating autism
- Triad of Impairment
- Sensory Sensitivities and sensory processing
- Common autistic behaviours
- Behaviour that challenges
- Routines
- The stigma of Autism
- Summary and what's next
Course introduction
Welcome to this video online Care Certificate course from ProTrainings Europe. This course is designed to meet the theory components of the Care Certificate that employers can use to issue the Care Certificate to employees. After completing this course, you will just have to complete the work-based competency units and then your employer can issue you your Care Certificate. By completing this course, you do not automatically get the Care Certificate; your employer issues this once they or your work-based assessor has signed off the work-based modules. Anyone can complete this course and you can even complete it before you have a job, as the course will produce an evidence-based learning statement, proving that you have completed all the units which employers should accept. There are 16 standards to complete on this course, the same as the 16 standards on the Care Certificate. We have uploaded the workbooks that go with each standard that Skills for Care has produced to the student resources section. Use these in conjunction with each module to ensure that you understand all the modules. Also in the download section, you will find many documents to download and links that are referred to in the course. This online course is available with a practical module locally to practice practical skills, where required, like basic life support. We can also integrate classroom-based and online training, to expand the knowledge and build training packages to suit any needs. Where required, we offer many regulated qualifications to support your training in the care sector and these can sometimes be integrated with your care certificate training package. We have a national network of over 1500 approved and monitored instructors and over 350 online video courses, ensuring that we can meet any training requirements. Throughout this course, you will watch a series of videos, answer some knowledge review questions, and then finally take a short completion test. You can start and stop the course as often as you wish and return to it exactly where you left off. You can also watch any of the videos again at any time during and after the course. The course can be viewed on any device, so if you wish, you can start watching it on your computer and finish on your smartphone or tablet. You can click the corner of the video to pin the video to the top of your screen and then read the text while watching the video. On each page of the course, there is text available to read about the subject covered to further support the video. You can view the video with subtitles by clicking the CC icon, if you wish. There is also additional help available if you initially answer any of the questions incorrectly. Once you have passed the test, your completion certificate, certified CPD statement, and evidence-based learning statement will be available to print off. Your certificate can be validated by scanning the QR code printed on it. There are many resources and links to support your training, and these can be accessed from the course home page. When completed, you can save your certificate to your Apple Wallet so it's always with you. We are constantly updating our courses, so check back regularly to view any new material. We give you access to the course for eight months from when you started it, even after you have passed the test. We offer over 350 other video online courses, so there's lots of other courses you can take with us for your personal and work life. We also offer free company dashboards, so if you are responsible for staff training in your workplace and you would like more information on our company solutions, please contact us by email, phone, or using our online chat facility. This may be a course that's delivered online, but we offer complete support throughout your training. Finally, with all our online courses, you can choose to receive an email every Monday morning to keep your skills fresh and see any new videos that we add to the course. These emails also include news from our blog, and you can choose whether to receive them or start and stop them at any time. We hope you enjoy the course and thank you for choosing ProTrainings. Good luck.
Welcome to the ProTrainings Online Care Certificate Course
This video-based course from ProTrainings Europe is designed to meet the theory requirements of the Care Certificate. It enables employers to confidently issue the Care Certificate once workplace competency units have been completed and signed off.
Who Can Take This Course?
Anyone can enrol, including those not currently in employment. Upon completion, you’ll receive an evidence-based learning statement that demonstrates successful completion of all knowledge units, which employers are encouraged to accept.
Structure of the Course
The course covers all 16 standards of the Care Certificate. You’ll find downloadable Skills for Care workbooks for each standard in the student resources section, helping you reinforce your understanding.
Additional Learning Materials
In the download section, you’ll find supporting documents and links referenced throughout the course. Practical modules are also available locally for hands-on training in skills such as basic life support.
We can also provide blended learning options by combining classroom-based and online training tailored to your needs. Our offering includes regulated qualifications to complement your Care Certificate training.
National Training Network
With a national team of over 1,500 approved instructors and access to more than 350 video-based courses, we can support all your care sector training requirements.
How the Course Works
- Watch instructional videos
- Complete knowledge review questions
- Take a short final test
You can pause and resume the course at any time, picking up exactly where you left off.
Device Compatibility
The course works across all devices – desktop, smartphone, or tablet. Watch videos on one device and continue on another seamlessly.
Interactive Learning Features
- Pin videos to the top of the screen for multitasking
- Read supporting text alongside the videos
- Activate subtitles via the CC icon
- Receive instant feedback and additional help for incorrectly answered questions
Certificates and Proof of Completion
Upon passing the test, you can download:
- A Completion Certificate
- A Certified CPD Statement
- An Evidence-Based Learning Statement
Your certificate includes a QR code for validation and can be added to your Apple Wallet for easy access.
Ongoing Support and Updates
We provide eight months' access to the course from your start date, even after you’ve passed. Our training is continuously updated, so check back regularly for new content.
Further Training Opportunities
Explore our catalogue of over 350 video-based online courses for both personal and professional development.
Company Training Dashboards
If you're responsible for staff training, we offer free company dashboards for managing employee progress. Contact us via email, phone, or live chat for more information.
Full Support Throughout
Although this course is delivered online, you’ll receive throughout your training experience.
Stay Updated with Weekly Emails
Opt in to receive a Monday morning email with updates, blog news, and newly added videos to keep your skills sharp. You can start or stop these emails at any time.
Thank You
We hope you enjoy your learning experience with ProTrainings. Good luck!