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Working relationships are different from personal relationships.  How you treat people at work is different to the way you would treat your family and friends out of work.  At work, you will have to respect people differently and you must do what your job requires within the time parameters that exist where you work. You are also accountable for all your actions which can affect your job or in some cases can lead to criminal offences.  Your personal life does not generally have codes of conduct or regulations that you need to follow that you do have in the workplace.

Good communication between everyone is essential. Health and social care workers must trust, value and respect one another, having belief in everyone’s ability to work together to achieve shared goals. Effective communication is central to a successful workplace for both individuals and staff alike.

For communication to be good and effective it must be open, accurate and understandable. Ways of communicating and language must be right for the individual so you can be sure that they understand what is being said. Workers should avoid using jargon which can be misunderstood.

When working with people who have communication needs, it may be necessary to consider translators, pictures or communication boards to support people to communicate well.

Accurate records must be kept to ensure that all those involved are kept up to date on the individual’s progress and care. If an incident occurs, information must be shared efficiently and safely. All records must be up to date, understandable and stored securely.

Trust is important to all good working relationships and is essential if partnership working is to be open, honest and successful. Everyone involved in partnership working, both the person receiving care and support and the workers must be confident that they can rely on the people working with them.

It is important to work in ways that promote respect. You should understand and respect the contribution that each individual plays in planning and providing care. This applies to all individuals, their carers and support network, as well as to other workers.

There may be times when there is disagreement between workers from different agencies or between the person receiving care and support and those who support them. A conflict that is not resolved can affect the quality of care. You should ask for advice about partnership working and resolving conflict whenever you face any problem. You can ask your manager or other workers who are familiar with your workplace and have the skills and experience to advise you.

  • Standard 1.4 - Learning Outcome 1.4a
  • Standard 1.4 - Learning Outcome 1.4b
  • Standard 1.4 - Learning Outcome 1.4c
  • Standard 1.4 - Learning Outcome 1.4d