Care Certificate
Course Content
- Introduction to the Care Certificate Course
- Standard 1 - Understand Your Role
- Standard 2 - Your Personal Development
- Standard 3 - Duty of Care
- Introduction to the Duty of Care Standard
- Addressing dilemmas within your duty of care
- Duty of care
- Recognising and handling comments, complaints and incidents
- Managing conflict and difficult situations
- How to deal with comments and complaints
- Supporting independence
- Incidents, Errors and Near Misses
- Standard 4 - Equality and Diversity
- Introduction to the standard on Equality and Diversity
- About equality and diversity
- The purpose of the Equality Act 2010
- Types of discrimination
- Protected characteristics
- Explaining equal opportunities
- Diversity
- Inclusion
- Prejudice
- Diversity and discrimination
- What to do if you suffer from discrimination
- The Code of Conduct
- Reducing the Likelihood of Discrimination in Care
- Information, advice and support
- Standard 5 - Working in a Person Centred Way
- Introduction to working in a person-centred way
- Working in partnership with others
- Record keeping in care
- The Care Plan
- The importance of finding out the history, preferences, wishes and needs of the individual
- Minimising environmental factors that may cause discomfort or distress
- Person centred values in practice
- Supporting individuals to minimise pain or discomfort
- Communication and Person Centred Care
- Working to promote person centred values
- Supporting individuals to plan for their future wellbeing and fulfilment, including end-of-life care
- Encouraging Person Centred Care
- Standard 6 - Communication
- Introduction to the Communication Standard
- Effective communication in the work setting
- Language and other needs in communication
- Verbal and non-verbal communication skills
- Communication
- Identifying A Complaint
- Dealing with aggression
- Defusing potentially dangerous situations
- Recognising danger signs
- Confidentiality in Care
- Standard 7 - Privacy and Dignity
- Standard 8 - Fluids and Nutrition
- Introduction to the Fluids and Nutrition Standard
- High risk groups of people for food safety
- Cross-contamination direct and indirect
- Preventing cross-contamination
- The importance of nutrition
- Guidelines for a healthy diet
- Hydration In the Elderly
- Hydration In the Elderly
- Fluids and Hydration
- Nutrition and the elderly
- Malnutrition
- Diets for people with dementia
- Standard 9 - Awareness of mental health, dementia and learning disabilities
- Introduction to standard on mental health, dementia and learning disabilities
- What is Dementia?
- Classifications of Dementia
- Early diagnosis of Dementia and reporting
- Risk factors affecting the chance of developing dementia
- Helping people with Dementia
- Things that can help people with Dementia
- Things that help the carer
- Diet, meals and Dementia
- A Healthy Body
- The Social Model of Disability
- Communication and Dementia
- The safeguarding vulnerable groups act 2006
- The Human Rights Act 1998
- Discriminatory Abuse and the Equality Act
- Mental health conditions
- MCA Assessment Criteria
- MCA Assessment
- What is mental capacity
- Where to get help
- Learning Disabilities
- Standard 10 - Safeguarding Adults
- Adult Safeguarding Standard Introduction
- What is SOVA?
- CQC or Care Quality Commission
- Protection from Harassment Act 1997
- The Sexual Offences Act 2003
- The Mental Capacity Act 2005
- The Mental Capacity Act and Deprivation of Liberty Safeguards principles
- Facts And Information About Abuse
- Who Is A Vulnerable Adult?
- Vulnerable adults and the risk of harm
- Abuse and its Indicators
- Physical Abuse
- Psychological Abuse
- Sexual Abuse
- Financial Abuse
- Neglect Self Neglect and The Act Of Omission
- Organisational abuse and Discriminatory Abuse
- Consent
- Disclosure
- The importance of individualised person-centred care to ensure an individuals safety
- Responding to suspected or disclosed abuse
- Managing risk and Multi-agency safeguarding of adults
- Reporting abuse
- Whistleblowing
- How to Whistleblow
- Serious case reviews and sources of advice and information
- Standard 11 - Safeguarding Children
- Child Protection standard introduction
- Legislation relating to Safeguarding Children
- The Acts and Safeguarding Children
- Serious Organised Crime and police Act 2005
- What is Child Abuse?
- Emotional abuse
- Physical abuse
- Sexual abuse
- Other types of child abuse
- Every Child Matters
- The rights of a child
- Neglect and the act of omission
- Radicalisation
- Working with others
- Key supporting information
- What children want from Professionals
- Protecting yourself against allegations
- Reporting child abuse
- Scottish Legislation in Care
- The Key Role of KCSIE in Child Protection in the UK
- Standard 12 - Basic Life Support
- Introduction to Basic Life Support standard
- Fears of First Aid
- Asking permission and consent to help
- Calling the Emergency Services
- Chain of Survival
- DR ABC and the ABCD'S
- Initial Assessment and Recovery Position
- Using gloves
- Adult CPR Introduction
- Adult CPR
- CPR Hand Over
- Compressions Only CPR
- Child CPR
- Child CPR Breakdown
- Infant CPR
- Drowning
- AED Introduction
- Types of AED Units
- Adult Choking
- Choking in children
- Infant Choking
- Standard 13 - Health and Safety
- Introduction to the Health and Safety standard
- Health and safety tasks that should only be carried out after special training
- Importance of Health and Safety
- What causes accidents?
- When an Accident Happens
- Accidents and sudden illness
- Health and Safety Law
- Manual handling Employee and Employer responsibility
- Workplace and personal Safety
- The Accident Triangle
- Why prevention is important and what can be done
- The 5 stages of the Risk Assessment
- What is a hazard
- Personal protective equipment (PPE)
- Working safely and securely
- Hazardous substances in your workplace
- COSHH Regulations
- Employee Duties Under COSHH
- The Fire Triangle
- Calling the Fire Service
- Evacuating in an Emergency
- Care Home Evacuation
- Good Housekeeping
- Electrical Hazards
- Managing stress
- Medication and healthcare activities and tasks
- Why Manual Handling is Important
- Manual Handling Operations Regulations 1992
- How and Why We Lift Correctly
- Before we start moving and assisting people
- LOLER and PUWER Regulations
- Other Relevant Acts
- Ability Test
- Assisted standing from a bed or seat
- Assisted Sit to Stand
- Fall Prevention
- Assisting Fallen Person
- Walking Frames
- Wheelchairs
- Standard 14 - Handling Information
- Handling information standard Introduction
- Handling information in health and social care
- GDPR Compliance
- Data Subject and Personal Data under GDPR
- The Information Commissioner's Office
- The Freedom of Information Act 2000
- Who holds personal information
- Public authorities and Freedom Of Information
- Record Keeping, Management and Responsibilities
- Reporting concerns
- Privacy Principles under GDPR
- Does GDPR apply to me
- The right to be informed
- Lawful, Fairness and Transparency
- Purpose limitation
- Data minimisation
- Data accuracy
- Storage limitation
- Data Security
- Accountability
- Standard 15 - Infection Prevention and Control
- Introduction to Infection Control
- What are Blood Borne Pathogens?
- Infection Control Legislation
- Who is at risk?
- Types of Infections
- Skin Diseases
- The Chain of infection
- First Aid and Infection Control
- Contaminated objects
- Contaminated Linen
- Cross Infection
- Example of indirect cross contamination
- How to Reduce Your Risk
- Surface Cleaning
- Hazardous products and sharps disposal
- Hand hygiene policy
- Using gloves
- Hand Washing
- Disposable Aprons
- Waterless hand gels
- Protecting Vulnerable People
- Summary and what's next
Rights and responsibilities at work
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As employees, there are many pieces of legislation that exist to protect us from harm, and make sure that everyone is treated fairly. The Health and Safety at Work Act 1974 is the main piece of legislation covering occupational health, safety, and the welfare of persons in the workplace. This upholds your right to work in an environment that is safe, and to be provided free of charge with the equipment that you need to keep safe at work. But with those rights come responsibilities. Your employer will set down policies and procedures, or tell you about the agreed ways to work that are safe for you, those that work with you, and that you support. You must follow these processes and instructions of your manager or supervisor, and if you have any concerns about the safety in your workplace, you must raise them. The Management of Health and Safety Regulations 1999 requires workplaces to have a procedure in place for recording, reporting, and evaluating all serious incidents, and dictate measures to avoid them happening again. The Reporting of Injuries, Diseases, and Dangerous Occurrences Regulations 2013, or RIDDOR, places duties on responsible persons working in the premises to report particular workplace accidents, occupational diseases, and specific dangerous occurrences or near misses to their local health and safety executive. The Control of Substances Hazardous to Health Regulations 2002, or COSHH, requires employers to assess the risks of potentially harmful substances and take precautions to minimize them. These include, for example, such things as cleaning materials and medications. The Provision and Use of Work Equipment Regulations 1998, or PUWER, covers anyone responsible for work equipment. They should ensure that it is suitable for the job, well-maintained and inspected regularly, and only operated by well-informed trained staff. A breach of any of these regulations is a crime in the UK and, therefore, needs to be reported immediately. If any person suffers harm as a result, the offender may be taken to court. The Data Protection Act 2018 controls how an individual's personal data is used by any organization including the government and states that data must be used fairly, lawfully, and transparently. The rights of the individual include being informed about how their data is being used, and there is a stronger legal protection for more sensitive information. As an employee, the Act gives you the same rights as any individuals when it comes to your own personal data. You can ask to see what information your employer holds and ask for your data to be corrected or updated, but it also gives you responsibilities as the employee to make sure that you treat other individual's information responsibly. You should only pass on the information in line with the procedures for the purpose of providing the best care. There are many pieces of legislation that demand that the terms and conditions of employment are fair. For example, the law states, that you do not usually have to work more than 48 hours per week, although you may choose to do so. Exactly when you do work will depend on your contract. The Equalities Act 2010 gives all people in the UK the right to be treated fairly and afforded equality of opportunity. This means that people must be paid equal pay for equal work regardless of protected characteristics or differences. The amount that your employer pays you for your work must meet the national minimum wage.
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Agreed ways of working
Legislation Protecting Workers in the UK Workplace
Overview
Various pieces of legislation exist to safeguard workers' rights and ensure fair treatment in the workplace.
Health & Safety Regulations
Health & Safety at Work Act 1974: Primary legislation ensuring occupational health, safety, and welfare at work, providing the right to a safe working environment and necessary equipment.
Management of Health and Safety Regulations 1999: Mandates procedures for recording, reporting, and evaluating workplace incidents to prevent recurrence.
Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 (RIDDOR): Requires reporting of workplace accidents, diseases, and near misses to the Health and Safety Executive.
Control of Substances Hazardous to Health Regulations 2002 (COSHH): Requires risk assessment and precautions for hazardous substances.
Provisions and Use of Work Equipment Regulations 1998 (PUWER): Ensures suitability, maintenance, inspection, and safe operation of work equipment.
Data Protection
Data Protection Act 2018: Governs fair and lawful use of personal data, giving individuals rights to access and correct their data, with corresponding responsibilities to handle data responsibly.
Employment Terms and Conditions
Working Hours: Legislation limits the workweek to 48 hours, ensuring fair employment terms.
Equality and Fair Treatment
Equality Act 2010: Ensures equal treatment and opportunity, including 'equal pay for equal work' regardless of protected characteristics.
National Minimum Wage: Employers must pay workers in accordance with the National Minimum Wage.
- Standard 1.2 - Learning Outcome 1.2a
- Standard 1.2 - Learning Outcome 1.2d
- Standard 3.3 - Learning Outcome 3.3a
- Standard 3.4 - Learning Outcome 3.4c
- Standard 4.2 - Learning Outcome 4.2a
- Standard 9.5 - Learning Outcome 9.5a
- Standard 9.5 - Learning Outcome 9.5b
- Standard 10.4 - Learning Outcome 10.4a