Care Certificate
Course Content
- Introduction to the Care Certificate Course
- Standard 1 - Understand Your Role
- Standard 2 - Your Personal Development
- Standard 3 - Duty of Care
- Introduction to the Duty of Care Standard
- Addressing dilemmas within your duty of care
- Duty of care
- Recognising and handling comments, complaints and incidents
- Managing conflict and difficult situations
- How to deal with comments and complaints
- Supporting independence
- Incidents, Errors and Near Misses
- Standard 4 - Equality and Diversity
- Introduction to the standard on Equality and Diversity
- About equality and diversity
- The purpose of the Equality Act 2010
- Types of discrimination
- Protected characteristics
- Explaining equal opportunities
- Diversity
- Inclusion
- Prejudice
- Diversity and discrimination
- What to do if you suffer from discrimination
- The Code of Conduct
- Reducing the Likelihood of Discrimination in Care
- Information, advice and support
- Standard 5 - Working in a Person Centred Way
- Introduction to working in a person-centred way
- Working in partnership with others
- Record keeping in care
- The Care Plan
- The importance of finding out the history, preferences, wishes and needs of the individual
- Minimising environmental factors that may cause discomfort or distress
- Person centred values in practice
- Supporting individuals to minimise pain or discomfort
- Communication and Person Centred Care
- Working to promote person centred values
- Supporting individuals to plan for their future wellbeing and fulfilment, including end-of-life care
- Encouraging Person Centred Care
- Standard 6 - Communication
- Introduction to the Communication Standard
- Effective communication in the work setting
- Language and other needs in communication
- Verbal and non-verbal communication skills
- Communication
- Identifying A Complaint
- Dealing with aggression
- Defusing potentially dangerous situations
- Recognising danger signs
- Confidentiality in Care
- Standard 7 - Privacy and Dignity
- Standard 8 - Fluids and Nutrition
- Introduction to the Fluids and Nutrition Standard
- High risk groups of people for food safety
- Cross-contamination direct and indirect
- Preventing cross-contamination
- The importance of nutrition
- Guidelines for a healthy diet
- Hydration In the Elderly
- Hydration In the Elderly
- Fluids and Hydration
- Nutrition and the elderly
- Malnutrition
- Diets for people with dementia
- Standard 9 - Awareness of mental health, dementia and learning disabilities
- Introduction to standard on mental health, dementia and learning disabilities
- What is Dementia?
- Classifications of Dementia
- Early diagnosis of Dementia and reporting
- Risk factors affecting the chance of developing dementia
- Helping people with Dementia
- Things that can help people with Dementia
- Things that help the carer
- Diet, meals and Dementia
- A Healthy Body
- The Social Model of Disability
- Communication and Dementia
- The safeguarding vulnerable groups act 2006
- The Human Rights Act 1998
- Discriminatory Abuse and the Equality Act
- Mental health conditions
- MCA Assessment Criteria
- MCA Assessment
- What is mental capacity
- Where to get help
- Learning Disabilities
- Standard 10 - Safeguarding Adults
- Adult Safeguarding Standard Introduction
- What is SOVA?
- CQC or Care Quality Commission
- Protection from Harassment Act 1997
- The Sexual Offences Act 2003
- The Mental Capacity Act 2005
- The Mental Capacity Act and Deprivation of Liberty Safeguards principles
- Facts And Information About Abuse
- Who Is A Vulnerable Adult?
- Vulnerable adults and the risk of harm
- Abuse and its Indicators
- Physical Abuse
- Psychological Abuse
- Sexual Abuse
- Financial Abuse
- Neglect Self Neglect and The Act Of Omission
- Organisational abuse and Discriminatory Abuse
- Consent
- Disclosure
- The importance of individualised person-centred care to ensure an individuals safety
- Responding to suspected or disclosed abuse
- Managing risk and Multi-agency safeguarding of adults
- Reporting abuse
- Whistleblowing
- How to Whistleblow
- Serious case reviews and sources of advice and information
- Standard 11 - Safeguarding Children
- Child Protection standard introduction
- Legislation relating to Safeguarding Children
- The Acts and Safeguarding Children
- Serious Organised Crime and police Act 2005
- What is Child Abuse?
- Emotional abuse
- Physical abuse
- Sexual abuse
- Other types of child abuse
- Every Child Matters
- The rights of a child
- Neglect and the act of omission
- Radicalisation
- Working with others
- Key supporting information
- What children want from Professionals
- Protecting yourself against allegations
- Reporting child abuse
- Scottish Legislation in Care
- The Key Role of KCSIE in Child Protection in the UK
- Standard 12 - Basic Life Support
- Introduction to Basic Life Support standard
- Fears of First Aid
- Asking permission and consent to help
- Calling the Emergency Services
- Chain of Survival
- DR ABC and the ABCD'S
- Initial Assessment and Recovery Position
- Using gloves
- Adult CPR Introduction
- Adult CPR
- CPR Hand Over
- Compressions Only CPR
- Child CPR
- Child CPR Breakdown
- Infant CPR
- Drowning
- AED Introduction
- Types of AED Units
- Adult Choking
- Choking in children
- Infant Choking
- Standard 13 - Health and Safety
- Introduction to the Health and Safety standard
- Health and safety tasks that should only be carried out after special training
- Importance of Health and Safety
- What causes accidents?
- When an Accident Happens
- Accidents and sudden illness
- Health and Safety Law
- Manual handling Employee and Employer responsibility
- Workplace and personal Safety
- The Accident Triangle
- Why prevention is important and what can be done
- The 5 stages of the Risk Assessment
- What is a hazard
- Personal protective equipment (PPE)
- Working safely and securely
- Hazardous substances in your workplace
- COSHH Regulations
- Employee Duties Under COSHH
- The Fire Triangle
- Calling the Fire Service
- Evacuating in an Emergency
- Care Home Evacuation
- Good Housekeeping
- Electrical Hazards
- Managing stress
- Medication and healthcare activities and tasks
- Why Manual Handling is Important
- Manual Handling Operations Regulations 1992
- How and Why We Lift Correctly
- Before we start moving and assisting people
- LOLER and PUWER Regulations
- Other Relevant Acts
- Ability Test
- Assisted standing from a bed or seat
- Assisted Sit to Stand
- Fall Prevention
- Assisting Fallen Person
- Walking Frames
- Wheelchairs
- Standard 14 - Handling Information
- Handling information standard Introduction
- Handling information in health and social care
- GDPR Compliance
- Data Subject and Personal Data under GDPR
- The Information Commissioner's Office
- The Freedom of Information Act 2000
- Who holds personal information
- Public authorities and Freedom Of Information
- Record Keeping, Management and Responsibilities
- Reporting concerns
- Privacy Principles under GDPR
- Does GDPR apply to me
- The right to be informed
- Lawful, Fairness and Transparency
- Purpose limitation
- Data minimisation
- Data accuracy
- Storage limitation
- Data Security
- Accountability
- Standard 15 - Infection Prevention and Control
- Introduction to Infection Control
- What are Blood Borne Pathogens?
- Infection Control Legislation
- Who is at risk?
- Types of Infections
- Skin Diseases
- The Chain of infection
- First Aid and Infection Control
- Contaminated objects
- Contaminated Linen
- Cross Infection
- Example of indirect cross contamination
- How to Reduce Your Risk
- Surface Cleaning
- Hazardous products and sharps disposal
- Hand hygiene policy
- Using gloves
- Hand Washing
- Disposable Aprons
- Waterless hand gels
- Protecting Vulnerable People
- Summary and what's next
Mental health conditions
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There are several mental health conditions which include psychosis, depression, mood disorder and anxiety. In any year, 1 in 4 adults in Britain will experience at least one mental health need according to the Office for National Statistics Psychiatric Morbidity report. Mental health can be seen positively to identify a positive state of mental well-being or negatively, to identify a negative state of mental well-being, for example, mental health problems or issues. An individual may experience a mental health need because of: • A traumatic event, such as an accident, a death in the family or because of a war. • A chemical imbalance in the brain. Chemical imbalance means the chemicals or hormones that affect our emotions and behaviour may be lower or higher than they should be. • OR, genetics, for example, a person’s additional needs may be due to their DNA. Some people think that depression is not a condition and that it will simply go away. This is not true; it is an illness with recognised symptoms but it is treatable. Most people experience feelings of sadness or being down, however living with depression is different. An individual experiencing depression will feel emotions such as hopelessness and negativity that doesn’t go away. There are three main groups of depression: • Mild depression - This has a small negative impact on daily living. • Major depression - This has a more significant effect on daily living. • And finally, Bipolar disorder - This causes the individual to experience extreme mood swings from highs, such as joy and excitement, to feelings of complete misery and hopelessness. As a result, they may behave in a way others find difficult to understand. We will look at this in more detail shortly. Symptoms of depression can last for a couple of weeks, several months or longer. Living with depression can affect how an individual sees themselves. This can lead to them not engaging in social life, with family or their work. There are treatments available to support people with depression. In some cases, having the opportunity to talk and share how they feel can help. There are various organisations that support individuals who are experiencing depression and provide further information on the condition. One example is the ‘Depression Alliance’. Feeling worried or anxious is normal, many people experience things in life that create these feelings. However, those living with anxiety find it difficult to control their worries. As a result, they may feel that things are worse than they are. This can create several other symptoms including: Physical symptoms such as increased heart rate, difficulty breathing and dizziness. Psychological symptoms such as feeling a loss of control, thinking that you might die or have a heart attack, and feelings of wanting to escape or run away. Cognitive symptoms such as changes to your thought processes, thinking negative thoughts repeatedly behavioural or social symptoms such as not wanting to leave the house, abusing substances such as alcohol or drugs or behaving in ways that affect your relationships. Individuals may stop going out with friends, or to places such as the supermarket, as they are worried about how they might feel when they are there. There are treatments which help alleviate the symptoms of anxiety such as Cognitive Behavioural Therapy (CBT). This helps someone to talk about their condition and manage the effects by trying to change the way they think. Psychosis is a symptom of conditions such as schizophrenia and bipolar disorder. NHS Choices say that around 3 in 100 people will have at least one experience of psychosis. There are two significant signs of psychosis, Hallucinations and Delusions, • Hallucinations are where a person sees or hears things that aren’t real but are very real to them. They can also include feeling, smelling or tasting things that aren’t real. • And Delusions are where a person believes things that aren’t true, for example believing that someone is spying on them. Schizophrenia is a condition can be described as having a break from reality when it is difficult to understand what is real and what is in their own thoughts. Symptoms could include hallucinations, delusions and changes in behaviour. Bipolar disorder is a condition affects a person’s moods and means they can go from one extreme mood to another alongside having feelings of depression. These experiences can be frightening and lead to behaving in ways that others deem as strange. One way of supporting someone who is experiencing a hallucination or delusion is to embrace what they are saying or doing. Rather than telling them that you can’t see or hear what they are seeing or hearing, let them know that you are there to help and that they are safe. This could avoid the feeling you don’t believe them and could help ease their stress. Most people who experience psychosis will get better with medication. However, in some cases, they may have to be admitted to hospital for treatment and support. If your organisation provides care for people with psychosis, speak to your manager about how individuals’ needs are assessed.
Understanding Mental Health Conditions in Care
Mental health conditions, including psychosis, depression, mood disorders, and anxiety, affect a significant portion of the adult population in Britain. Understanding these conditions is crucial for providing effective care and support.
Prevalence of Mental Health Conditions
Statistics from the Office for National Statistics indicate that 1 in 4 adults in Britain will experience a mental health need each year.
Causes of Mental Health Needs
- Traumatic events like accidents or bereavement.
- Chemical imbalances in the brain.
- Genetic factors.
Understanding and Treating Depression
Depression is a recognised illness with various symptoms and is treatable. It ranges from mild depression to major depression and bipolar disorder.
Support and Treatment for Depression
Living with depression impacts social engagement and daily activities. Various treatments, including talking therapies, are available to support individuals.
Anxiety and Its Impact
Anxiety can manifest in physical, psychological, cognitive, and behavioural symptoms. Treatments like Cognitive Behavioural Therapy (CBT) can be effective in managing anxiety.
Recognising Psychosis
Psychosis, a symptom of conditions like schizophrenia and bipolar disorder, includes hallucinations and delusions and affects a notable percentage of the population.
Supporting Individuals with Psychosis
Supporting someone experiencing psychosis involves acknowledging their experiences and ensuring their safety. Medication is often key to treatment, and hospitalisation may be necessary in some cases.
Role of Care Workers in Mental Health Support
Care workers play a vital role in recognising and supporting individuals with mental health conditions. Training and guidance are essential for effective care provision.
Understanding these mental health conditions and their treatment options is essential for care workers to provide compassionate and effective support to those in need.