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Two important values when providing care and support are privacy and dignity.  Privacy is where you give someone space where and when they need it and dignity, focuses on the value of every individual. Respecting their views, choices and decisions, not making assumptions about how they want to be treated, working with care and compassion and finally communicating directly with the individual whenever possible.

The safeguarding and wellbeing of individuals are very important. As far as possible, you should get to know each individual; their background and ideas, wishes, likes and dislikes. You should always provide personalised care and support that puts an individual at the centre of their care. You should enable them to be as independent as possible and respect their privacy and dignity. Working in this way reduces the risk of an individual being treated in a way that is degrading or harmful.

In this section, we will look at how you can promote privacy and dignity in your work to improve the service you offer.