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Skills for care have designed a glossary of terms that will help you understand the terms that we use on this course. We have tried to explain them during the course but in this video, we have listed the terms that you may need clarification on. We have put the full list in the student download area of this course.

ABUSE: Abuse may be physical, sexual, emotional or psychological. It may be related to a person’s age, race, gender, sexuality, culture or religion and may be financial, institutional in nature. It includes both self-neglect and neglect by others.

ACTIVE PARTICIPATION: Active participation is a way of working that recognises an individual’s right to participate in the activities and relationships of everyday life as independently as possible.

AGREED WAYS OF WORKING: This refers to company policies and procedures. This includes those less formally documented by individual employers and the self-employed or formal policies such as the Dignity Code, Essence of Care and Compassion in Practice.

BARRIERS: These can include barriers to culture, gender, religion, language, literacy, health issues, disability, sensory or physical impairment.

CARE AND SUPPORT: Care and support enable people to do the everyday things like getting out of bed, dressed and into work; cooking meals; seeing friends; caring for our families and being part of our communities. It might include emotional support at a time of difficulty or stress or helping people who are caring for a family member or friend.

CONTINUING PROFESSIONAL DEVELOPMENT or CPD: This is the way in which a worker continues to learn and develop throughout their careers, keeping their skills and knowledge up to date and ensuring they can work safely and effectively.

DIVERSITY: Celebrating differences and valuing everyone. Diversity encompasses visible and non-visible individual differences and is about respecting those differences.

DUTY OF CARE: Your duty of care means that you must aim to provide high-quality care to the best of your ability and say if there are many reasons why you may be unable to do so.

EQUALITY: Being equal in status, rights, and opportunities.

HEALTH CARE TASKS: These include any clinical procedures carried out as part of a care or support plan, for example, those relating to stoma care, catheter or injections.

INCLUSION: Ensuring that people are treated equally and fairly and are included as part of society.

INDIVIDUAL: This refers to any adult, child or young person accessing care or support; it will usually mean the person or people supported by the worker.

KEY PEOPLE: The people who are important to an individual and who can make a difference to his or her wellbeing. Key people may include family, friends, carers and others with whom the individual has a supportive relationship.

MOVING AND ASSISTING: This is often referred to as ‘moving and handling’ in health and ‘moving and positioning’ in social care.

NEEDS: Assessed needs can include a variety of physical, mental health, emotional, social, spiritual, communication, learning, support or care needs.

PERSONAL DEVELOPMENT PLAN: Yours may have a different name, but it will record information such as agreed objectives for development, proposed activities to meet those objectives and timescales for review.

PERSON CENTRED VALUES: These include individuality, independence, privacy, partnership, choice, dignity, respect and rights.

REFLECT: This is the process of thinking about every aspect of your work, including identifying how and where it could be improved.

SECURE SYSTEMS: This includes both manual and electronic systems for data storage and retrieval.

SELF-CARE: This refers to the practices undertaken by people towards maintaining health and wellbeing and managing their own care needs. It has been defined as: “the actions people take for themselves, their children and their families to stay fit and maintain good physical and mental health; meet social and psychological needs; prevent illness or accidents; care for minor ailments and long-term conditions; and maintain health and wellbeing after an acute illness or discharge from hospital.”

STANDARDS: These may include codes of conduct and practice, regulations, registration requirement (quality standards), National Occupational Standards and the Human Rights Act.

WELLBEING: A person’s wellbeing may include their sense of hope, confidence and self- esteem, their ability to communicate their wants and needs, to make contact with others, to show warmth and affection, and to experience and show pleasure or enjoyment.

WHISTLEBLOWING: Whistleblowing is when a worker report suspected wrongdoing at work. Officially this is called ‘making a disclosure in the public interest’ and may sometimes be referred to as ‘escalating concerns.’